Windows 10: Unable to close down laptop after installation.

Hi there,
*ConfusedMy laptop has been running windows 7 very successfully and after being prompted numerous times to install Windows 10, I went ahead last night. Had no problems with the installation, however, on attempting to close down, the laptop would only turn-off after closing the lid which is not a problem, but after about an hour or so, it turned on automatically again without me touching it. It looks as though it only goes into stand-by. I have not found a solution to the problem - the result is flat battery when I tried to use it today. What is the solution?

:)

 

Error code 0xc0000017 Windows 10

Not sure tbh.

My 10 yr old son was the one using it... According to him it needed to install updates before closing down. After installing those updates I'm unable to boot the laptop.

I'll check out the article

 

Laptop will not close down

Hi,

Thank you for posting in Community.

Before we proceed, I would like you to provide the information stated below:

1. What troubleshooting steps have you perform to fix the issue?

2. Does the issue occur when you open any program or pertains to a specific program?

I would suggest that you perform the methods mentioned below and check if the issue persist:

Method 1: Power troubleshooter.

• • On the search bar type “Troubleshooting”
  • Click on “View All” left panel.
  • Click Power, new window will popup the follow the on screen instruction.

Method 2: Safe Mode.

Log into safe mode open the programs, try to shut down your system and check if the issue persist. To do so follow the steps below:

• Open Run Command (Windows button +R)
• A dialog box will open type “msconfig”
• Locate and select the Boot tab and select Safe with Minimal as option.
• Restart Computer

Note: Follow the same procedure to undo Safe Mode, uncheck the Safe option and restart your system.

Hope this information helps.

 

Hi davjen10 and welcome to Tenforums.

You might try turning off Fast Startup, and then shut the laptop down by right-clicking the Start Button and selecting Shutdown. Give that a try and let us know how it goes.

 

Thanks for coming back.
I tried to follow your advice when all of a sudden, MacAfee, my Internet Security came up with the message," Real Time scanning is off". As I was now not protected, having tried everything I could think of to sort out the problem without success and even unable to do a scan due to lock-up.
I then decided to revert back to Windows 7 without a problem, now at least MacAfee is happy.

 

Hi. Sorry for the delay responding.
Third-party anti-virus programs really need to be uninstalled before upgrading to Windows 10, and then reinstalled after a successful upgrade. The upgrade process is "supposed" to do that for you, but I have always done it myself on every system I've upgraded (and I've done a dozen or more now).

If you decide to try the upgrade again, please let us know, and we'll give you some prep work to do, to make sure things go more smoothly for you.