Windows 10: Unable to connect headphones

When I connect Windows headphones, it cannot recognize them and the sound remains coming from the internal speakers, but if I restart the device with the headphones connected, it can recognize them and operate them normally.

:)

 

Unable To Connect Boase Headphones To ASUS Laptop.

Hi Chris,



Thank you for writing to Microsoft Community Forums.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. What is the model number of the Bose headphone?
   
2. How are you trying to connect the headphones to the laptop?
   
3. What is the model number of your ASUS laptop?
   
4. Are you using a wired or a wireless Bose headphone?
   

I suggest you to follow the steps mentioned in Connecting To A Computer
and try connecting your headphones to the laptop.



If you are still facing issues connecting the headphones to the laptop, I suggest you to elaborate on the issue, so that we can understand the concern and reply to us to help you further.

 

Unable to access headphones after upgrading to Windows 10.

Hi Clayton,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As per the description I understand that you are unable to access the headphones after upgrading to Windows 10, do let us know the following to assist you better with this issue:

• What is the make and model of your laptop?
• Is this issue specific only to the headphones?
• Is your headphones working fine on other devices?
• What exactly happens when you try to access the headphones?

This issue might have occurred due to corrupted/ outdated drivers after upgrading to Windows 10. Try the below and check if it helps.

Step 1: I suggest you to check if the headphones is set to playback device.

Follow the below:

• Connect the headphones to your device.
• Right click on the sound icon at the bottom right corner of the taskbar.
• Click on Playback devices.
• Check if you are able to find the headphone in the list of connected playback devices.
• If yes, click on the icon and then click on Set default option.
• Click on Apply and then on OK.

Step 2: I suggest you to install all the pending updates after upgrade to Windows 10.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Also, visit the computer manufacturer’s website and install the drivers being found and check if it helps.

Hope it helps. Kindly reply back to us with the detailed description of this issue, we will be glad to assist you.

 

Headphone Connection

Hello,

Thank you for your interest in Windows 10!

I understand that the headphones are not working when you connect then through the jack on your Windows 10 operating system. I will certainly help you with the query. I would appreciate if you could help us with more information

• 
  Have you checked plugging the headphone to a different jack on the same computer?
  
• 
  Have you checked if any other sound device work fine when plugged to the problematic jack?
  

This issue might be occurring due to incompatible drivers or broken jack. There might be a possibility that the headphone is not compatible with windows 10 operating system. Hence I would suggest you to follow the below mentioned
steps and check if that helps.

Method 1:
Hardware and devices troubleshooter

The built-in hardware and devices troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues with hardware. I would suggest you to run this troubleshooter to check if there is any issue with
the display adapter. Refer top these steps:

• Open Control Panel
• Click on Troubleshooting and select the view all option on the left pane.
• Click on Hardware and devices troubleshooter and follow the prompts.

Try method 2, if the issue persist

Method 2: If the Hardware and Devices troubleshooter do not fix
the issue then I would suggest you to uninstall the drivers and reboot the computer to get the updated drivers installed for the headphone. Please follow below mentioned steps:

• Open Control Panel
• Click on Device Manager and select the audio input and output drivers
• Right click on driver that appears after plugging the headphone and click on uninstall
• After uninstalling, unplug the headphone and restart the computer
• Plugging the headphone again and the computer will detect the updates drivers automatically.
  

Now check if the headphones work on the computer or not.

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.