Windows 10: Unable to connect my JBL earbuds to my HP laptop Windows 11 64 bit 22H

Split from this thread. I am unable to connect my JBL earbuds to my HP laptop Windows 11 64 bit 22H. The laptop is requiring a code to pair the JBL earbuds via bluetooth. I spoke with JBL support and they stated that they do not require a PIN to do such a thing. I did try the generic codes they did provide but none worked. This laptop is new so why won't it connect to these bluetooth earbuds? I have confirmed the bluetooth driver is up-to-date. HELP!

:)

 

laptop Bluetooth pairs with cellphone and earbuds but will not connect to them

The problem: my laptop's Bluetooth pairs with my cellphone and my earbuds but will not connect to them.

Devices: HP Pavilion laptop running Windows 10 Home w/ the latest updates
Moto G Power (2021) cellphone, Android v11
Soundcore Liberty 3 Pro earbuds w/ the latest firmware
Soundcore app (Android)

The phone has no trouble connecting to the earbuds, but:

-- The laptop's Bluetooth says it's paired with both the Moto G and the Liberty 3 earbuds, it won't connect to them. Windows' Device Manager does have both the phone and the earbuds listed under "Bluetooth."

-- The Moto's Bluetooth lists the laptop as "Previously connected" but when I try to re-connect there's a brief flash of "Connecting" then goes back to paired-but-not-connected. It will do this over and over. The same thing happens when I try to connect the earbuds to the laptop directly from the phone.

-- If I try to connect via the Soundcore app, using "Add device," the app searches but doesn't find the laptop. When I select "Set up manually" from the app's "Don't see your device?" screen, I get a list of other headphone and speaker, but not PCs. "Don't see your device?" on that screen says that the app only supports the devices on the list. But I assume that this won't matter if I can get the laptop connected directly to the earbuds.

So:
-- Why does the laptop refuse to connect to the phone or the earbuds that it's paired with? Why does the phone refuse to connect with the laptop?

-- Things I've tried, after looking at lots of online suggestions (none of them have worked):

: Removing the phone and the earbuds from the laptop's Bluetooth and re-pairing them again.

: Restarting the laptop and the phone, and turning them off and then on again, separately and together.

: Turning Bluetooth off and then on again, separately for the laptop and the phone and together for the two devices.

: Making sure that the laptop's Bluetooth Support Service is running and is set on Automatic Startup and Bluetooth user Support Service is set on Manual (Trigger Start).

: Checking the laptop's Bluetooth driver; Windows says it has the latest driver.

: Running Windows' Bluetooth troubleshooter.

Suggestions?

Thanks --

I'm also sending this request to HP, Motorola, & Soundcore tech support.

 

Bluetooth Speaker JBL 2 Connection to my HP Pavilion Laptop connection

Hello Friends,

I am unable to connect my Bluetooth Speaker JBL 2 Connection to my HP Pavilion Laptop connection.

In PC Settings, the Bluetooth Speaker JBL 2 shows as Offline.

It is being detected in Printer and Devices and all 4 boxes are ticked under PROPERTIES/SERVICES.

Please guide

 

Bluetooth connection problem between new JBL Live Pro 2 earbuds and Surface Laptop 3 running latest Windows 11 (not recognized as audio device)

Hi,

I just purchased the newest JBL Live PRO2 TWS earbuds that support BT version 5.2 but struggle to connect these to my new Surface Laptop 3. I have upgraded the Intel(R) Wireless BlueTooth(R) driver to the latest 22.150.0.6 and spent hours trying all kinds of solutions in other forums such as reinstalling drivers, running troubleshooter etc. but no luck.

The funny thing is that the earbuds are immediately detected but not recognized as audio device. I see them listed under other BT devices as JBL LIVE PRO 2 TWS-LE and when I look in device manager it says the driver is 10.0.22000.856 dated 21/6/2006 which seems extremely old or wrong but I am unable to update it (says this is the latest version). In addition I see multiple "Bluetooth LE Generic Attribute Service" show up once I add the earbuds, not sure what these mean.

Contacted JBL, they did not have newer drivers. Contacted Microsoft Support, also were unable to help.

Unless someone is able to help I will give up and return them. I found many similar issues/questions, but nowhere any answer that I can try.

Thanks

Tom