Windows 10: Unable to connect network printer

I've recently moved to new internet provider centurylink using modem/router Zyxel c3000z. I have tried and true Dell 1700n network printer that was previously ethernet connected to router and it worked great! Now it will not install. I have tried multiple ethernet ports on the zyxel and have tried multiple ethernet cables. The port light on the modem is illuminated, but when logged into admin of zyxel, the printer is not listed in the device list. CenturyLink tech support cannot see the printer/does NOT show the device connected and doesn't have any suggestions. Any idea of incompatibilities?

:)

 

Connecting computer with no internet connection to network printer


@dk1971

1. Open Admin command and type: ipconfig
   
   
   
2. Win+X->Control Panel->Netwok and Sharing Center
   Follow the screen shot. This should disable internet access from this PC but allows access to local device(s)
   NOTE: Use the IP & Subnet Mask from step 1. Leave Default gateway & DNS Server blank
   
   
   

 

Unable to print to a network printer when connected to both wireless and wired networks

Hi Eileen,

• As far as i'm aware nothing has changed
• i have only tried to send test pages to the network printer so im assuming so yes
• wireless printer works fine when connected to both networks. However the wifi doesn't connect auto when an Ethernet connection is established this has to be manually connected.

I have tried the following:

• updated the print driver
• changed the network port it was plugged into
• ran windows updates
• configured with a static
• changed the wifi and Ethernet priority

I will run through the trouble shoot steps as suggest and come back to you.

FYI - he has a number of extenders dotted around, a collegue mentioned it could be a subnet issue?

thanks, Ben

 

Printer visible on network but can't connect

Well I had done all of the suggested steps but in wrong order. I updated router firmware, but still couldn't see printer. When I then reinstalled the new driver I had downloaded, it located the printer and all is now running fine. How complex this can get!