Windows 10: unable to connect remotely to desktop at work from personal machine

A user is unable to connect remotely to her desktop at work from a personal machine both Windows 10
error your computer cannot connect to the remote desktop gateway server
RD Gateway Server credentials popup appears, with logon attempt failed.


The user account was locking out on the local machine.

I connected to the users machine at work:
Flushed the dns resolver cache
Cleared Temporary Files.
Deleted Cookies / Temp Files / History / Saved passwords / Forms from all the browsers.
Deleted all Prefetch files.
Deleted unwanted tasks.
Removed stored passwords from Control Panel.
Removed unwanted applications from Start-up skype

The Account no longer locks out but rdp still requests RDGW server credentials.
I re-created the RDP session for the user but the issue still ongoing when attempting to remote, error your computer can't connect to the remote computer because the remote desktop gateway server is temporarily unavailable.
The user has to try multiple times before the connection is established. I remotely logged on to the users machine at work from my home office but did not have the same issue, rdp connected fine every time. Of course remote connections are allowed on the remote machine else I would not be able to connect. Not sure of the relevance but the user is running AVG AV. Our server team have identified an issue whereby users can connect to their machine remotely only after 3 or 4 connection attempts. This user seems to have a bigger problem connecting. Any help would be appreciated.

:)

 

Remote Desktop Connection problem with Virtual Machine

We made the big mistake of configuring a WINDOWS-10 VM to allow for Remote Desktop Connections. We are unable to disassociate the VM from RDM. We can no longer access the VM!!! The following is the pertinenet
information:

• Server is running Windows-10 Professional 64 with Hyper-V installed.
• VM is Windows-10 Professional 64.
• In VM allowed Remote Desktop Connections.
• From server successfully connected to VM via RDM.
• Closed RDM connection. Unable to access VM.
• Turned off VM from Hyper-V Manager.
• Attempted to restart VM, unable to connect via Hyper-V from message box the following is displayed:
  
  Video Remoting was disconnected. The virtual maching is currently using the Remote X 3D video adapter. A user is currently connected via Remote Desktop Connect to the virtual machine by using Remote Desktop Connection.
• Connected via Remote Desktop Connection. Attempted to turn off allowing Remote Desktop Connection. VM hung.
• VM Wouldn't turn off via Hyper-V manager.
• Shutdown host system and rebooted.
• Unable to connect via console or RDM.
• Shutdown host system and rebooted.
• Deleted VM via Hyper-V Manager.
• Restored VM system disk from backup prior to RDM usage.
• Created new VM. the messages in itm 7 above are displayed.

What can be done to recover? Why does Hyper-V retain a broken connection?

 

Remote Desktop Connection problems


Have you tried Remote Desktop Connection, to connect from your Windows 10 laptop to your Windows 7 desktop? Try it first, post back and tell how it went.

Some additional help because you mentioned you are a remote newbie *Wink. The windows 7 related tutorials from our sister site the Seven Forums:

1. On Windows 7 desktop, set network location to either Home or Work (I recommend Work):
   • Network Location - Set as Home, Work, or Public Network - Windows 7 Help Forums
2. On Windows 7 desktop, allow incoming remote connections:
   • Remote Desktop Connection (RDC) - Network - Windows 7 Help Forums
3. On Windows 7 desktop, find out its IP address:
   • IP Address - Locate and Find for Your Computer - Windows 7 Help Forums
4. On Windows 10 laptop, start the Remote Desktop application and connect to the Windows 7 desktop using the IP address from step 3 above (see Part Three in the tutorial):
   • RDC - Connect Remotely to your Windows 10 PC - Windows 10 Forums
   • Notice that although the tutorial is written for Windows 10, it also applies to Windows 7

Try the above, post back how it went.

 

Remote Desktop not working for my Windows/10 machine

I restored a computer to original Windows/10, set it to allow remote access, and still can't access it using Remote Desktop from another machine.

They are both network connected to the same wireless router.

I'm logged into the same Microsoft account on both.

I'm trying to access it using either computername or IP address - neither works.

I CAN successfully run TRACERT using either computername or IP address and both work.

Windows Firewall does not list an application named "Remote Desktop" (still doesn't connect even if I turn the firewall off).

Thoughts? Suggestions?