Windows 10: Unable to connect scanner

Trying to connect an Epson Perfection 1660 photo scanner to my pc but despite downloading driver my pc wont even recognise that my scanner is connected to it

:)

 

Unable to get Win10 to recognize EPSON 4870 Photo Scanner


I'll walk you though the steps I do to install my Perfection 1200. I have to do this periodically for some reason to reestablish the 'non-standard' Perfection 2400 driver.

1. Right click on the scanner in Device Manager (as Admin) and select Update Driver. Then select the option to browse my computer for driver software.



2. Then select Let me pick from a list of device drivers....



3. Select Imaging Devices from the next list.



4. Finally, select the correct Epson driver you have installed then click Next. If it isn't listed then something has gone wrong with the driver installation.



5. Hopefully, the scanner should now work?

 

Cannot connect Epson Scanner v39 and unable to download the corerct drivers on Windows 10

Hi Maureen,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about adding/ connecting a printer to your computer. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• How exactly are you trying to connect the scanner on your device?
• Where are you searching for the scanner drivers?
• Were you able to detect the scanner in Device Manager?
• Were you able to see any error code/ error message while trying to connect the device?

Try few of the below troubleshooting steps and check if it helps you to add the printer.

Step 1: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

Follow:

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 2: I suggest you to check the status of
Print Spooler service and check.

Print Spooler service, spools print service and handles interactions with the printer.
If you turn off this service you won’t be able to print or see your printer.

Steps:

• Press Windows + R to open Run command, type
  Services.msc and press Enter.
• Search for Printer Spooler service, right click on it and
  Start the service.
• Also, set the Startup type to Automatic.
• Now check if you are able to install the driver.

Step 3: I suggest you to refer to the below thread, check if your issue matches with the same.

If so, try the troubleshooting steps suggested by Greg Carmack - MS MVP
on January 10, 2016 and check if it helps.

Unable to connect my Printer to Windows 10


Hope it helps. get back to us with an updated status of this issue for further assistance.

 

Unable to get Win10 to recognize EPSON 4870 Photo Scanner

Thanks Steve...I performed these steps *exactly* as well as with the 4870 drivers. Nothing is working. I have just about concluded that for whatever reason my Win10 install (from the "free" upgrade version) and the 4870 just aren't compatible. I just now reinstalled Win7 on a spare drive and installed the drivers without incident.
I didn't really want to switch to Win10 anyhow what with all of it's privacy concerns and only did so because of the ongoing windows update issues with Win7. When it unilaterally decided to rename one of my folders screwing up my photo links I nearly removed it then and there. There's a lot more about Win10 I do not like and I'm probably going to toss it and go back to 7 permanently.