Windows 10: Unable to connect to Internet after 24H2 update - Solution found but not sure why

I have installed Win 11 24H2 update several times and each time it broke my internet connection. I have tried all the help steps, listed to correct the issue and still no luck. I could ping any public IP address but could not use the DNS names. I finally found that if I add the DNS addresses manually and enable DNS over HTTPS, I was able to connect to the internet. Why must this be done. If I just add the DNS server and do not enable DNS over HTTPS then I can not connect to the internet.

:)

 

Unable to connect to the internet on Windows 10

Hi Naresh,

I realize that you are unable to connect to Internet. I will try to help you with this issue.

• 
  Do you have a wired net connection or a WiFi net connection?
  

You can plug in the Ethernet cable directly to the computer and check if you are able to connect to Internet. There might be situations that you might have to install the pending updates and also to update the network driver.

You may try these steps and check the status:

• 
  Run the Network Troubleshooter and restart the computer to check if this helps.
  
• 
  You may try a different network adapter/connection type if possible.
  
• 
  Further you may also check for Windows Updates with a wired net connection and check for updated drivers for the network adapter.
  

Keep us informed to help you further.

 

No Internet Connectivity after Windows 10 update

Hi,

Sorry to know that you are facing this issue. We'll certainly assist you with this.

Share this information to assist you better.

• What is the exact model of the laptop?
• Which update caused this issue? Share the KB number.
• What are the troubleshooting steps you have tried to resolve the issue?
• Have you installed any third party security software?

I would like to suggest try the methods below and check if it helps.

Method 1: Connect your PC directly to the Ethernet cable and check if you are able to receive Internet connectivity. If you are still unable to connect to the internet proceed to the next step.

Method 2: Refer to the article Fix network connection issues provided in the link below for more troubleshooting steps.

Fix Wi-Fi connection issues in Windows - Microsoft Support

Hope this information helps.

 

Windows Update error: "We couldn't connect to the update service. Try again later. If it still doesn't work, make sure you're connected to the internet" on Windows 10

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern about finding and installing the Windows Updates on your device.

Do let us know the following to assist you better with this issue:

• Are you using wired/ wireless internet connection?
• Have you installed any third-party anti-virus software on your device?

I suggest you to switch to wired internet connection (Connected the internet cable to your device) and try if you are able to run the Windows Update.

This issue might be due to the anti-virus software or corrupted Windows Update Components. Try the below troubleshooting steps and check if it helps.

Make sure the internet connection is working fine on your device.

Method 1:

Step 1: I suggest you to uninstall the anti-virus software installed on your device and check for the updates.

If the issue still persists,

Step 2: I suggest you to
run the Windows Update troubleshooter and check.

Windows Update Troubleshooter resolves problems that prevents you from updating windows.

Steps:

• Press Windows key and type
  Troubleshooting.
• Click on Troubleshooting and click on
  View all in the left pane.
• Select Windows Update to run theWindows Update Troubleshooter
  and follow the on-screen instructions.

If the issue still persists then,

Method 2: I suggest you to try the steps mentioned in
Reset Windows Update components
and check if you are able to find the Windows Updates.

Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that
you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Refer to the below article to backup and restore the registry in Windows:

How to back up and restore the registry in Windows - Microsoft Support

Note: The above links applies to Windows 10 as well.



Hope it helps. Reply to the post with an updated status of this issue, we will be happy to assist you further.