Windows 10: Unable to connect w/Seagate external drives

Discus and support Unable to connect w/Seagate external drives in Windows 10 Drivers and Hardware to solve the problem; I just got new desktop with Win 10/home (profile specs are up-to-date). I have used two Seagate external drives for several years. I had a store... Discussion in 'Windows 10 Drivers and Hardware' started by way2ob2se, Sep 28, 2020.

  1. WAY2OB2SE
    way2ob2se Win User

    Unable to connect w/Seagate external drives


    I just got new desktop with Win 10/home (profile specs are up-to-date). I have used two Seagate external drives for several years. I had a store technician copy data from old computer to new computer. Now I was trying to move some of my data to my Seagate Go-Flex external drive for storage, and it shows Status: Driver Error. I can, however, use it just fine on my laptop. Everything seems to be plugged in firmly. I put them in USB 3 slots but understood that would work fine. Used to be 2s.

    I did have an HP BIOS update thrust upon me this morning. I don't know anything about them...because with BIOS and Registries there be dragons.

    WINVER = 1909 (Build 18363.1082)

    Thanks in advance for your help.

    :)
     
    way2ob2se, Sep 28, 2020
    #1
  2. SHER AMO
    Sher Amo Win User

    Seagate external drive

    Hi Paul,

    One of the possible reasons why your Seagate external drive is not working properly is due to a corrupted storage device. To help us determine the appropriate troubleshooting steps, we would like to ask the following questions:

    • Were you able to connect this external drive to another computer?
    • Have you made any recent changes before you encountered this issue?
    • Have you tried to unplug and use another USB port available?
    • What is the error message that you received?

    We look forward to your response.
     
    Sher Amo, Sep 28, 2020
    #2
  3. PRACHILOKAM
    PrachiLokam Win User
    Unable to connect external drive.

    Hi there,

    I'm unable to connect my Seagate external hard drive after I upgraded my system to Windows 10. It didn't have any issues with connecting on previous OS. So to check if the problem is with the hard disk, I tried connecting a pen drive to my system and yes
    it did. There are no problems in the hard drive as I also checked on my laptop.

    I went through all other threads related to the same issue and found out that many people are facing the issue.

    I followed those steps which were suggested but still the problem persists. Kindly help me with this.

    Regards,

    Prachi Lokam
     
    PrachiLokam, Sep 28, 2020
    #3
  4. VANESSA YAR
    Vanessa Yar Win User

    Unable to connect w/Seagate external drives

    External Seagate Drive not appearing after Creators Update

    We appreciate the feedback, Pete. Getting in touch with Seagate support is one of your options. They may have recent or updated drivers for your external hard drive. In the meantime, since the hard drive is detected again when you unplug and replug it, we
    suggest that you try changing the drive letter and its path and see if it addresses the issue. Follow the steps below:

    • Right-click the Windows key and click Computer Management.
    • Under Storage, click Disk Management.
    • Find your Seagate External Hard Drive, right-click it and select
      Change Drive Letter and Paths      .
    • Click on Change and select the letter for the drive.
    • Click OK, close all windows, then restart your computer.

    Should the issue persists, then we suggest sharing your experience with us through our Feedback Hub. To access the Feedback Hub, follow the steps below:

    • Click the Windows key.
    • Look for Feedback Hub, then click it.
    • In the left pane, click Feedback.
    Let us know should you need further help.

    Regards.

    Regards.
     
    Vanessa Yar, Sep 28, 2020
    #4
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Unable to connect w/Seagate external drives

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