Windows 10: unable to detect CD or DVD driver

im unable to insert the CD or DVD in disk

when I inserted the CD or DVD is not responding and saying please insert disc

:)

 

CD/DVD drive (E will not open, it is detected

Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to update the drivers for CD/DVD drive by following the steps below and check if the issue persists.

• Press Windows key + R and select Device Manager from the list.
• Expand DVD/CD-ROM drives.
• Right click on the driver and select update driver software.
• Follow the on-screen prompts and to update the driver.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you.

 

CD/DVD drive unable to detect disk

Hello Charlotte,

We regret the inconvenience. Let me assist you.

Before we proceed further, let us know a few more details on the below questions.

• 
  What is the make and model of the PC you are using?
  
• 
  Under what circumstances do you receive the message 'there is no disk'? Did you try to double click on the drive in File Explorer view?
  
• 
  Did you check if the issue pertains to any particular CD/DVD? Also, do you use any third party software to read and write CD/DVD media files?
  
• 
  Did you make any changes to the computer prior to the issue?
  
• 
  Do have any System Restore point set in Windows prior to the issue?
  
• 
  What is the status of the CD/DVD ROM in the Device Manager settings?
  
  Press Windows logo + R > type devmgmt.msc > and press Enter to open Device Manager
  

As an initial recommendation, I suggest you to check if enabling the Autoplay settings in Windows helps in this case to detect the media disks.

Follow the path: Control Panel > Autoplay > Check the option for
Use Auto Play for all Media and Devices.

If it still does not help, I suggest you to check if updating the drivers for the CD/DVD ROM device present in your PC helps to resolve the issue. Follow the below steps.

• First of all, Press Windows logo + R from keyboard. It will open
  RUN.
• Now type devmgmt.msc and press Enter to open Device Manager.
• You will see all the driver list of your PC. Expand CD/DVD ROM
  and identify the device.

If it still fails, consider to rollback the driver to a previous working state.

Double click on your DC/DVD ROM device in Device Manager. Then Click on
Driver tab and select Rollback.

Important: If your drive is performing well and there is no error, Rollback driver button will be grayed out as an option.

Write to us with the updated status and the required information related to Windows performance, for us to eb able to assist you further.

Thank you.

 

CD driver is not detecting

Hello RasmaShaikh. This is Wil an independent advisor. I would love to help you with your concern about CD Driver cannot be detected. Since the driver is not detected, I presumed that your computer cannot detect the CD Drive itself. You may follow the
troubleshooting steps on this link
https://support.microsoft.com/en-ph/help/314060... but the usual resolution is Method 5 which is deleting corrupted registry. I hope my suggestions help you. If you need further assistance please do reply back and I will respond as quickly as possible.
Have a nice day.

Thanks,

Wilfred P.

Independent Advisor