Windows 10: Unable to diagnose PC crash

Discus and support Unable to diagnose PC crash in Windows 10 Gaming to solve the problem; Hello, I've recently been experiencing crashes.Despite having the system set to create dump files, it is not creating any. The errors that I am getting... Discussion in 'Windows 10 Gaming' started by Bill_607, Oct 19, 2023.

  1. Bill_607 Win User

    Unable to diagnose PC crash


    Hello, I've recently been experiencing crashes.Despite having the system set to create dump files, it is not creating any. The errors that I am getting are inconsistent. I initially thought that I had a virus, so I reset windows, wiping all of my files and then ran both a windows defender and a Kaspersky scan. Both of them came back clean. Still crashed after that, so I reset again to be safe.I have tried both updating and rolling back my graphics driver. I have updated Bios. Both chkdsk and the memory diagnostic tool say that everything is fine.Most of the BSoDs have simply said "CRITICAL_PRO

    :)
     
    Bill_607, Oct 19, 2023
    #1
  2. peach1971 Win User

    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, Oct 19, 2023
    #2
  3. JanA_123 Win User
    Diagnosing PC Crash

    Hi,

    I did a hard reset of my laptop after it began to crash when I tried to log in. It didn’t help the issue but everything seemed to be working smoothly after I went into Safe Mode. I then proceeded to go through the non-Windows apps in the msconfig command
    prompt and it looked like unchecking some of those programs made my laptop function normally in its regular mode. When I went to re-download Google Chrome in regular mode, my laptop froze again and I woukd get a black screen when I restarted it. I did the
    steps to turn it off then on (then off and on, etc.) to get to the Advanced Options screen but now its been stuck on “Diagnosing your PC” for quite a while. I’ve gone through this process several times and I’ve been able to find a way around this before but
    I can’t seem to find a fix this time because I get a black screen with a loading cursor when I try to start it normally. Is there any way to resolve this problem? Thanks.
     
    JanA_123, Oct 19, 2023
    #3
  4. Mala_S Win User

    Unable to diagnose PC crash

    Windows Updates crashing and unable to login to PC

    Hello SoaringHigh2061,

    Thank you for writing to Microsoft Community Forums.

    As per the manufacturer’s website, your PC is compatible
    only with Windows 7 & 8. This could be the cause for the system crash.

    If you wish to pause the updates for a while, you may check with the steps listed below in the article -


    However, I would also suggest you to get in touch with the PC manufacturer to know if there are any latest drivers available, that is compatible to run Windows 10 on your machine.

    Regards,

    Mala S

    Microsoft Community - Moderator
     
    Mala_S, Oct 19, 2023
    #4
Thema:

Unable to diagnose PC crash

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