Windows 10: Unable to Download MyCloud App to Microsoft Surface Laptop

Toulouse21 · Dec 13, 2019

I am unable to download the MyCloud app to our new Microsoft Surface laptop. The laptop does not appear on the drop-down list as a device I can download the app to. Can you please help me?

:)

Brink · Dec 13, 2019

Update for Surface Laptop on Windows 10 v1709 and above - May 16 Surface

We’ve released a new update for Surface Laptop devices with Windows 10 Version 1709 and above.

This update includes a new driver for Surface System Aggregator that improves docking compatibility.This update is available in MSI format from the Surface Laptop Drivers and Firmware page at the Microsoft Download Center. Click Download to download the following file:

SurfaceLaptop_Win10_16299_1803008_0.msi

For your reference, here is the driver version and improvement provided:

Surface Laptop:

Surface System Aggregator v135.2139.257.0 improves docking compatibility.

Click to expand...

Source:

https://support.microsoft.com/en-us/...update-history

Update for Surface Laptop (15 May 2018) Surface

Manually download: Download Surface Laptop Drivers and Firmware from Official Microsoft Download Center

Brink · Dec 13, 2019

Boot Surface Laptop to USB - no Volume button

Hello Jimmy,

This doesn't list the "Surface Laptop", but you might give it a try to see.

*Arrow Boot Microsoft Surface from a USB device

Surface Studio, Surface Book, Surface Pro 4, Surface 3, or Surface Pro 3 with a configured boot order in UEFI

Step 1: Shut down your Surface.
Step 2: Insert the bootable USB drive into the USB port on your Surface.
Step 3: Press the power button to turn it on.
Step 4: Follow the on-screen instructions to boot from your USB drive.
Click to expand...

Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

*Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials

Brink · Dec 13, 2019

Surface Tools for IT Update for Surface Pro and Surface Laptop

We are pleased to announce that today we’ve released new versions of the Surface Tools for IT Pros with support for the new Surface Pro and Surface Laptop. This update includes new versions of the Surface Enterprise Management Mode (SEMM) tools Surface UEFI Configurator and Surface UEFI Manager, Surface Dock Updater (SDU), Surface Data Eraser (SDE), and Surface Deployment Accelerator (SDA). You can download these updated tools from the Surface Tools for IT page in the Microsoft Download Center.

Click the download to select the following files for each of the Surface Tools for IT:

Surface_Deployment_Accelerator_v2.0.8.0.msi

Surface_Data_Eraser_v3.2.36.msi

Surface_Dock_Updater_v2.1.15.0.msi

SurfaceUEFI_Configurator_v1.0.74.0.msi

SurfaceUEFI_Manager_v2.2.21.msi

See the below list for notes on the individual updates for each specific tool:

Surface Deployment Accelerator

Surface Deployment Accelerator v2.0.8.0 supports deployment of the new Surface Pro.

Note: Surface Deployment Accelerator v2.0.8.0 provides support only for Surface Pro and does not replace Surface Deployment Accelerator v1.96.0405 which supports Surface 3, Surface Pro 3, and Surface Book.

Surface Data Eraser

Surface Data Eraser v3.2.36 adds support for the storage devices of Surface Studio, Surface Pro, and Surface Laptop.

Note: The Surface Data Eraser USB creation utility cannot run in a Windows 10 S environment. To erase the storage device of a Surface Laptop with Windows 10 S, you must first create the Surface Data Eraser USB drive using another computer with a Windows 10 Pro or Enterprise environment.
Note: Surface Pro devices with 1TB storage are not currently supported by Surface Data Eraser.

Surface Dock Updater

Surface Dock Updater v2.1.15.0 adds support for Surface Pro and Surface Laptop.

Note: The Surface Dock Updater utility cannot run in a Windows 10 S environment. Surface Dock devices connected to Surface Laptop with Windows 10 S will receive firmware updates through Windows Update and do not require the Surface Dock Updater to stay up-to-date. If you wish to check the firmware version of a Surface Dock, or to manually update a Surface Dock, connect the Surface Dock to a Surface device with a Windows 10 Pro or Enterprise environment.

Surface Enterprise Management Mode

Surface UEFI Configurator v1.0.74.0 adds support for Surface Pro and Surface Laptop and a new ability to generate a USB drive with WinPE that can be used to enroll a device in Surface Enterprise Management Mode.

Surface UEFI Manager v2.2.21 adds for Surface Pro and Surface Laptop.

Note: The Surface UEFI Configurator and Surface UEFI Manager cannot run in a Windows 10 S environment. Surface Laptop devices running Windows 10 S can be enrolled in SEMM using the USB drive generated by the Surface UEFI Configurator, or otherwise can be enrolled by upgrading the device to Windows 10 Pro or Windows 10 Enterprise.
Click to expand...

Source: Surface Tools for IT Update for Surface Pro and Surface Laptop Surface

Windows 10: Unable to Download MyCloud App to Microsoft Surface Laptop

Unable to Download MyCloud App to Microsoft Surface Laptop

Unable to Download MyCloud App to Microsoft Surface Laptop

Unable to Download MyCloud App to Microsoft Surface Laptop

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