Windows 10: Unable to establish scanner

After major update of 2004 my brother printer and scanner both have shut down and they dont work at all. I reached out to brother and they said its due to the update and asked to contact you guys. Could you guys help?

Thanks in advance

:)

 

Unable to get Win10 to recognize EPSON 4870 Photo Scanner

I'll walk you though the steps I do to install my Perfection 1200. I have to do this periodically for some reason to reestablish the 'non-standard' Perfection 2400 driver.

1. Right click on the scanner in Device Manager (as Admin) and select Update Driver. Then select the option to browse my computer for driver software.



2. Then select Let me pick from a list of device drivers....



3. Select Imaging Devices from the next list.



4. Finally, select the correct Epson driver you have installed then click Next. If it isn't listed then something has gone wrong with the driver installation.



5. Hopefully, the scanner should now work?

 

Unable to get Win10 to recognize EPSON 4870 Photo Scanner

Thanks Steve...I performed these steps *exactly* as well as with the 4870 drivers. Nothing is working. I have just about concluded that for whatever reason my Win10 install (from the "free" upgrade version) and the 4870 just aren't compatible. I just now reinstalled Win7 on a spare drive and installed the drivers without incident.
I didn't really want to switch to Win10 anyhow what with all of it's privacy concerns and only did so because of the ongoing windows update issues with Win7. When it unilaterally decided to rename one of my folders screwing up my photo links I nearly removed it then and there. There's a lot more about Win10 I do not like and I'm probably going to toss it and go back to 7 permanently.

 

Unable to save bookmarks and establish a permanent profile

Hi Cathy,

Thank you for bringing up your query on Microsoft Community.

I realize this may be frustrating. I will check what best I can do to help you out and ensure you receive assistance as soon as possible.

• 
  What are you referring to when you say “I am unable to establish my permanent profile”?
  

As an initial step, I suggest you to check if you can find the favorites in on the favorite folder on the computer.

Follow the steps below:

• 
  Press Windows + R keys.
  
• 
  Key in %userprofile% and press Enter
  
• 
  Make sure you have a Favorites folder listed in the %userprofile% folder.
  

You may refer: Use favorites to save websites you like

http://windows.microsoft.com/en-IN/internet-explorer/add-view-organize-favorites#ie=ie-11

Hope it helps.

Do update us with the status, we are glad to assist you further.