Windows 10: Unable to Factory Reset or Remove User

I have a Dell Windows 11 laptop it has an old work login that I no longer have access to, I will now be using it for Personal. When starting up only user option is my old work login. Have also tried to Factory Reset, using Reset PC option, but just get an error, There was a problem while resetting your PC. Help appreciated.

:)

 

Removing a "hidden" user and user files

Thanks for your patience. I was able with "Net User" to remove the left over user. It no longer appears when I invoke Net User.

Now for the user's folder which remains behind. After performing the series of steps that you suggested, I attempted to delete this folder. The result again was an error message about permission


"Administrators" appears on the list in the list of advanced security.

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Factory reseting

Hello Capt.Smitty,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

Factory Reset will remove your data including the updates you installed and will restore it to factory defaults.

To delete user account, you can try these steps:

1. Open Settings app and tap/click Accounts.

2. In Accounts section, select Family & other people. Under Other people, click/tap on the user account you want to delete and choose Remove.

3. For the confirmation prompt appearing next, select Delete account and data and this should erase the user account completely.

Hope this helps!