Windows 10: Unable to Factory Reset

So I just bought a replacement laptop, it is a HP with Windows 10.

So originally it popped up after two weeks use saying I needed an Ethernet cable despite not having used one on the laptop before. Then after shutting it down and starting it again it told me there was a error and it would restart but before it even reached 20% of the error data it shut down.

I switched it back on and it took me to the f11 options screen, I tried a factory reset since I've literally got nothing downloaded on it except Google chrome. It failed to do the reset and I'm stuck in a loop and unable to access the main computer.


Any help would be appreciated, there's no damage to the laptop and it's really frustrating because it's new. I honestly only use it for Google documents.


Again any help would be greatly appreciated.

:)

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Windows 10 factory reset

Hi Charlie,

We can see here that you are having issues with doing a factory reset on your Windows 10. There are several factors
why you get the said error and that's what we are going to figure out. To isolate this concern, may we know the following:

• Any changes made on the computer prior to this concern?
• What troubleshooting steps have you tried so far?
  
• May we know the reason why you want to perform a factory reset?
• Did you experience any issues on the computer before you tried performing a factory reset?
  

 

SURFACE PRO 3 RESET TO FACTORY DEFAULTS PROBLEM

The camera caused a system freeze every time it was activated so I thought why not restore.

• I attempted to reset my Surface Pro 3 to Factory defaults.
• The Surface Pro made it to 1% then crashed.
• Now it is in a reboot loop.

I have tried several times and now it gives an "Unable to reset your PC. A required drive partition is missing" error.

Do you have any suggestions on how to make it work again?