Windows 10: Unable to import media to Dell Inspirion

I have an older Sony HandyCam, and I want to put a couple videos on my computer so I can share them with friends and family. I connected it to my computer via USB, and it opened the Photos app. When I went to import videos from it, the photos app just says "Please update your devices settings to accept media transfers". I went to my settings both in the Photos app and on my computer settings to find this, and it seems to be no where at all. I have been trying to find something similar online to see if I can fix it myself, but it won't pull anything up.

:)

 

Unable to import photos

Hi Georgio,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• How are you trying to import photos?
• Are you getting any error message?

You may follow the steps provided below and check if it helps to resolve the issue

Windows 10 has a built-in troubleshooter to check and fix issues with Devices. I would suggest you to run this troubleshooter to check if the issue is with your hardware and devices.

Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter
  

I suggest you to refer the link below and check if it helps

Import photos and videos in Windows 8.1 - Microsoft Support

It applies to Windows 10 also.



Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you

 

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