Windows 10: Unable to import photos directly from camera

I'm unable to import photos directly from my camera since Windows 10 . Please advise if this is still possible and provide a solution, thanks

:)

 

Unable to change the import destination in photos

Hi Karl,



Thank you for writing to Microsoft Community Forums.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you aware of any changes made to this computer prior to the issue?
   
2. How are you trying to import the camera photos onto your computer?
   

If the Photos Application is just disappearing, then I suggest you to follow the steps mentioned in
Fix problems with apps from Microsoft Store and then try to import the photos
from your camera onto your computer.



You might not be able to directly import the photos from your camera to a specific folder in the Photos application, so I suggest you to import the photos from your camera and it will appear in the Collection tab in the Photos application. Then, you
will be able to create an Album for all those pictures.



Else, once you connect your camera to the computer, you can go to
This PC > Double-click on your camera > Copy the photos that you want by selecting the photos and pressing the
Ctrl and C keys > Then, paste those photos in a specific folder that you have created.



If you want this folder to be visible in the Photos application, then you just need to go to
Folders tab beside to Albums tab > Click on
Add a folder > Then, select the folder where the photos are located.



For reference, you may also refer Import photos and videos from phone to
PC and the section Import photos and videos from
See all your photos and check if this helps.



You may also follow the suggestions
provided by Andre Da Costa dated December 21, 2015.



Give it a shot and let us know of any changes.



Hope it helps.

 

Unable to import photos from my camera to my PC

Hello,

Thank you for your interest in Windows 10!

I would appreciate if you can provide us the following information to help us understand the issue better.

• What happens when you try to import pictures from camera? Do you get any error message?
• Does your camera gets detected by Windows when you connect it?
• What is the make and model of your camera and PC?

Let's try the steps below to import photos from camera to your PC.

• 
  Connect a camera your PC.
  
• 
  Open the Photos app.
  
• Swipe up from the bottom edge.
  
  (If you're using a mouse, right-click within the app.)
• 
  Tap or click Import.
  
  If you have problems or want to import from a DVD, see
  Import photos and videos from a camera, phone, or DVD.
  
• 
  Tap or click the device you want to import from.
  
• 
  The app automatically searches for all photos and videos that it hasn’t imported before and selects them. You can also swipe down on or click each photo and video you want to import, or tap or click
  Select all.
  

If the camera is not detected when you connect it to Windows, there could be possibility of driver issue. Uninstalling and reinstalling the camera driver may help us in getting this issue resolved.

Step 1: Uninstall the Drivers.

a. Press “Windows Logo” + “X” keys on the keyboard.

b. Click on “Device Manager” from that list.

c. Search for the Camera driver in the list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
from the computer.

d. Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Camera manufacturer’s website and search for the latest Windows 10 drivers available and then install it by following the instructions given in the website.

Hope it helps. Please let us know on the status of this issue. We will be glad to assist you.

 

After Windows 10 upgrade I am unable to import photos from my camera

Hello,



Welcome and thank you for posting your query in Microsoft Community. We appreciate your interest in Windows 10.



I understand the inconvenience that you are unable to import photos from camera, we will help you to resolve this issue.

• 
  Please let us know if you are importing into your computer or on to the Photo App.
  

I suggest you to work around the problem by importing your photos and videos using an USB card reader and check if the issue persists.



I suggest you to refer to the below article about: Import photos and videos from a camera, phone, or DVD
and check
http://windows.microsoft.com/en-in/windows-8/import-photos-videos





Hope it helps. Kindly update the status of this issue, we will be happy to help you.