Windows 10: Unable to install ActivClient. Receiving "rolling back actions" and install failing.

I am trying to install ActivClient on my surface pro 7. When I run the setup.exe, I receive the "rolling back actions" and the install fails. Then prompt pops up and reads "unable to install ActivClient. Contact your IT support." I have ran the troubleshooter, checked the services, ran as administrator, re-downloaded, had smart card reader both plugged in and removed during the install. Nothing is working that I have read to try and fix this issue. No prior activclient has been installed on my surface pro 7. I have installed this program on my desktop at home and had no issues at all. Any help with this would be great!

-Matt

:)

 

Unable to install ActivID ActivClient 7.1

Hi Troy,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to install ActivID ActivClient 7.1 on your Windows 10 computer, we will look into this for you. However, it would be great if you can provide the information requested below:

• From where did you download ActivID ActivClient 7.1?
  
• What is the complete error message that you receive?
  
• Which build version of Windows 10 is installed on the computer?
  

Meanwhile, you may refer the steps mentioned below:



Method 1: Running troubleshooter



Try running the troubleshooter for fixing issues related to installing a program. Refer the article

Fix problems that block programs from being installed or removed



Method 2: Removing and reinstalling



If ActivID ActivClient 7.1 is already installed on your system, I would suggest you to uninstall the older version, and then try installing the newer version as it could be possible that the older version of program might be preventing the installation.



Refer the section Uninstall or remove apps and programs, from the article

Repair or remove programs in Windows 10



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

ActivClient Installation Issues

I'm having trouble installing ActivClient on my computer. The full name of the program is ActivID ActivClient x64 7.2.1

I've already gone to the Services and checked Certificate Progation, Distributed Transaction Coordinator, and Smart Card and those are running correctly. However, when I install, I keep getting the "Rolling Back Actions" and the program doesn't install.
Any ideas?

 

Error: ActivID x64 could not be completely installed while installing ActivClient 7.1

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while installing ActivClient on your Windows 10 PC, and you receive an error
ActivID x64 could not be completely installed. For better understanding of the issue, please respond to the questions below:

1. Which build version of Windows 10 are you using currently?
   
2. Is this the first time you are installing ActivClient on the PC?
   

Meanwhile, I would suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Try running the troubleshooter for fixing issues related to installing a program. Refer the article

Fix problems that block programs from being installed or removed



Method 2:



If ActivClient is already installed on your system, I would suggest you to uninstall the older version, and then try installing the newer version as it could be possible that the older version of program might be preventing the installation.



Refer the section Uninstall or remove apps and programs, from the article

Repair or remove programs in Windows 10



If the issue persists, please get back to us with the results of troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator