Windows 10: Unable to install Malwarebytes, or others

Discus and support Unable to install Malwarebytes, or others in AntiVirus, Firewalls and System Security to solve the problem; Tune scan was fine and chkdsk results attached. I don’t think this is a hardware problem. BTW this Surface Book 1 only has 1 disk with a c drive plus... Discussion in 'AntiVirus, Firewalls and System Security' started by jayjayuno, Dec 21, 2017.

  1. jayjayuno Win User

    Unable to install Malwarebytes, or others


    Tune scan was fine and chkdsk results attached. I don’t think this is a hardware problem.
    BTW this Surface Book 1 only has 1 disk with a c drive plus whatever boot partition they use.
     
    jayjayuno, Dec 30, 2017
    #46
  2. zbook New Member

    When available please post the images of the HD Tune results for:
    Health
    Benchmark
    Full error scan
    The chkdsk results were not seen in the above post. Is there a one drive or drop box share link?

    Macrium has support.
    See if you can get support for each:
    8004230f
    and
    80042301
    Macrium Software | Your Image is Everything
     
    zbook, Dec 30, 2017
    #47
  3. jayjayuno Win User
    jayjayuno, Dec 30, 2017
    #48
  4. zbook New Member

    Unable to install Malwarebytes, or others

    The link displayed: "For the other entries: Check if you can find the Acronis VSS Provider entry and delete it."
    What specifically did you do with Macrium?
    Were there any comments on 8004230f or 80042301 ?
    Did you know that he steps that you were making had worked before for Macrium or was it trial and error?
     
    zbook, Dec 30, 2017
    #49
  5. jayjayuno Win User
    I googled the error code that was displayed by Macrium , as displayed in a screen shot previously in this thread, eventually finding this solution from an Acronis site.

    Go to Start -> Run -> regedit.exe and press ENTER;
    Navigate to this key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\VSS\Providers\
    Check, if you can find at the left part entries below Providers. There should be only one entry.
    Under every condition: Click on every entry and check in the right part, if you can find this entry: "Microsoft Software Shadow Copy provider 1.0". Do not delete this entry!

    I did just that and found that when I subsequently ran Macrium, I no longer had any error message and could make the image.
    I did not know that it would work with Macrium, I simply tried it.
     
    jayjayuno, Apr 5, 2018
    #50
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Unable to install Malwarebytes, or others

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