Windows 10: Unable to install Minecraft game

So i bought a copy of minecraft, and I saw that people are getting help for it here since microsoft owns it now. This is my only option left since the dedicated microsoft support staff for the game are ignoring my tickets and requests. I bought the game and it wont give it to me, I have all the proof of purchase, but it still says I have not bought it. I didn't buy it through the microsoft store, this is just my only option since the other support services only have bots.



***Original title: A microsoft purchase i made was not given to me***

:)

 

Unable to install Minecraft

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• When you say, “when I click "Install/Play" nothing happens” which Install/play button are you referring?
  
• From where did you purchase Minecraft Starter Edition?
  
• For which platform have you purchased the game i.e. for Windows 10 or Xbox?
  

If you have purchased the game from Microsoft Store for Windows 10, you can download the game from Microsoft Store. Please follow the steps mentioned below:

1. Press Windows key + S, and type
   Microsoft Store.
   
2. Double click on the Store Icon to open it.
   
3. Sign in with the same Microsoft account through which you have made the purchase.
   
4. Click on Search bar on the top right corner and search for
   Minecraft Starter Edition.
   
5. Click on Install button to install the game. Once the game is installed, you will find the option to launch it. Click on
   Launch to launch the game.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Unable to play Minecraft game

Hi,

Please answer these questions to assist you better.

• Have you installed all pending Windows and Display driver updates?
• Which troubleshooting steps have you tried?
• Is he issue specific to Minecraft?

Follow the Methods below and check.

Method 1: I suggest you to refer the below article and try the mentioned troubleshooting methods. Check if that helps:

Troubleshoot gameplay issues on Windows 10

Xbox Support

Method 2: Update Display driver and check if you are able to play game.

You may also refer to the below link byAndre De Costa
for information on how to install and update drivers in Windows 10.

How to: Install and Update Hardware Drivers in Windows 10

Do let us know if you are able to play Minecraft game. Thank you.

 

Minecraft: Windows 10 Edition: Unable to connect to world

Hi Angelito,

The game server error is one of the possible reasons why you're unable to connect to the Minecraft world. To help you resolve this concern, I need to gather more details. Kindly answer the questions below:

• Were you able to connect to an external server on Minecraft before?
• What are the troubleshooting steps you have done so far?
• When did the issue start?
• Have you tried uninstalling and reinstalling the game?
• Do you have a firewall (or antivirus firewall)? If yes, try to disable it.

Meanwhile, I suggest that you run the troubleshooter for Windows apps using the link below. This could help remove problems with an app from Microsoft Store.

Click here