Windows 10: Unable to install purchase from Microsoft Store error code 0x80073D21

Discus and support Unable to install purchase from Microsoft Store error code 0x80073D21 in Windows 10 Software and Apps to solve the problem; Hello,I recently purchased the HEVC Video Extensions codec however any attempt to install brings up the same error code 0x80073D21. I have changed... Discussion in 'Windows 10 Software and Apps' started by FlashJam, Dec 30, 2024.

  1. FlashJam Win User

    Unable to install purchase from Microsoft Store error code 0x80073D21


    Hello,I recently purchased the HEVC Video Extensions codec however any attempt to install brings up the same error code 0x80073D21. I have changed where all new content is change to the system C: drive, as well as trying every other drive on my PC and nothing seems to work. Signing out and signing back in, as well as running wsreset.exe has not solved the problem either.Any help would be great, thank you.[Error message as for some reason adding a screenshot to here isn't working either:This app must install to your system drive, but that's not the default. Go to Storage > Change where new c

    :)
     
    FlashJam, Dec 30, 2024
    #1
  2. bahreex Win User

    Unable to Purchase anything on Windows Store

    Whenever I am trying to purchase/upgrade any App in Store, I am getting an error as shown in the screenshot:


    Unable to install purchase from Microsoft Store error code 0x80073D21 245765d1567623290t-unable-purchase-anything-windows-store-store.png


    Please help suggest why this is happening, and how to rectify? Apps are downloading and updating absolutely fine. There is also no Issue with my account.
     
    bahreex, Dec 30, 2024
    #2
  3. Unable to purchase app in store

    Hello Nraina thank you for posting.

    Here are some suggestions you can try in order to solve this issue.

    • I would suggest you log with your Microsoft Account on
      https://account.live.com make sure your birth date, time&date and the time zone are correct.

    • If you are having this issue on your Windows Phone, please check the time and date on the phone as well (<<settings <<time&date) and set them on manual.

    • Please also log with the same Microsoft account to
      http://www.xbox.com
      and make sure you have created you Gamertag.

    • As a last step, please just do a soft reset of the phone (if the issues are on you r Windows Phone)
    Press and hold the Power and Volume down buttons for 20 seconds, until the phone vibrates. Once it vibrates, release the buttons and the phone should restart.

    Here is another forum posting that might be helpful.

    http://answers.microsoft.com/en-us/...ws-store/6f0ee18e-c21a-4fd5-a772-1cd6042d3349

    Kind Regards
     
    Vladimir Mi, Dec 30, 2024
    #3
  4. covmaster Win User

    Unable to install purchase from Microsoft Store error code 0x80073D21

    Microsoft Store, Unable to install apps, getting error code: 0xC0EA000A

    I've tried numerous suggestions I've found only and am still unable to install some apps with the Microsoft Store.
    Error code: 0xC0EA000A

    Some apps I can install. I click on it, it downloads and installs, no problem.

    But for some reason I'm unable to install iTunes and Files App.

    I get the error when it says "Acquiring License"

    I'm stuck - what can I do?
     
    covmaster, Dec 30, 2024
    #4
Thema:

Unable to install purchase from Microsoft Store error code 0x80073D21

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