Windows 10: Unable to install required drivers for new device

I recently purchased a Canon printer that includes a scanner. In order for all to work properly, it is necessary that the Canon MP drivers download and install. I have spent countless hours working with this thing to no avail. I also have spent several hours with Microsoft and they cannot install the driver either. I can make the printer work and everything that goes with it only if I use the USB port only. This does not include the scanner. I am now waiting for a more advanced tech with MS to call me and see what they can do. Does anyone out there have any ideas. It is far too much to type everything that has been tried, so all I can do is say we have already been there and done that, if there is are any sugestions. Never have I ever run into a problem like this and to be truthful, neither has the tech that has been working with me. HELP!!!

:)

 

Laptop driver/reformat question

This is excellent advice. Writing down the list of installed devices prior to re-formatting will save you a lot of heartache. With that list, you won't have to try to figure out exactly which wireless card or web cam driver you need since there will likely be several to choose from.

 

When trying to install the device drivers manually it says "Windows Was unable to install your Unknown Device.

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

• 
  Which driver are you trying to install?
  
• 
  Did you make any changes prior to this issue?
  
• 
  Since when are you facing this issue?
  

I suggest you to follow the steps below and check if it helps.

Step1: Run hardware and device troubleshoot.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

And also check with your manufacturer web site for the drivers.


Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Graphics driver "requires further installation."

Hi Michael,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience that you are facing, I will be glad to you help you.

The issue could be if the drivers are either not updated or get corrupted. So, I would suggest you to update the display drivers and see if it helps you to fix the issue.

Method 1: Update display adapter driver.

Step 1: Check for the latest driver update through Windows Updates.

• 
  At the Start screen, type
  Windows Update.
  
• 
  Click or tap Settings on the right side of the screen, and then select
  Install optional updates from the left results.
  
• 
  When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.
  
  Incompatible or not properly installed graphics card drivers are the most common cause of this issue.
  

Step 2: Follow the steps below to update the graphics/display drivers.

• Press Windows + X key on the keyboard.
• Go to device manager.
• Right-click your display device.
• Click Update Driver Software and then follow the steps in the wizard that appears.
• Restart the computer and check.

Let us know the status of the issue. We will assist you further.

Thank you