Windows 10: Unable to load and access Today's Event on Microsoft Solitaire Collection on public Wi-Fi

I can't access the events on Microsoft Solitaire Collection on this public Wi-Fi. When I am connected to a public Wi-Fi: SWLR, it won't load Today's Event and I can't access it. Plus, I am getting "Problème de connexion Internet, Nous avons un problème de connexion au service Solitaire. Voulez vous réessayer?" which translates to "Internet Connection Problem, We're having trouble connecting to the Solitaire service. Would you like to try again?"And also, I am getting another error when I click on "L'événement aujourd'hui" which translates to "Today's Event" and it shows "Événements non disponi

:)

 

Microsoft Solitaire Collection won't load Today's Event

Hello there! I am Charity, I'm an Independent Advisor and a Microsoft user like you.

I'm glad to help you today!

I understand you are unable to access Events from Microsoft Solitaire Collection.

May I know if was this working before or this is your first time accessing it?

 

Unable to access Microsoft Solitaire Collection

Hi,



Thank you for writing to Microsoft Community Forums.



We understand how frustrating it is when you are unable to access
Microsoft Solitaire Collection
from Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type
  winver in Windows search/Run command)
• What is the complete error message?
• Do you have any non-Microsoft antivirus program installed?
• Are you aware of any recent changes on the PC prior to this issue?

In this scenario, we would suggest you to perform all the steps sequentially and check if you are able to access Microsoft Solitaire Collection.



Step 1: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows
Store apps > Run the troubleshooter.



Step 2:
Reset App

1. 
   Press Windows + I
   key to open Windows Settings.
   
2. 
   Click on
   Apps and select Apps & feature from the left pane.
   
3. 
   Scroll and look for the Microsoft
   Solitaire Collection app.
   
4. 
   Select the app and click on Advanced option.
   
5. 
   Click on Reset and once you see a tick mark, then relaunch and check.
   

Step 3: Uninstall app using Power shell command

1. 
   Press Windows + X key and select
   Windows PowerShell (Admin).
   
2. 
   Copy and paste this command, then press enter:
   Get-AppxPackage *solitairecollection* | Remove-AppxPackage
   
3. 
   Close the PowerShell command and restart the PC.
   

Step 4: Reset the Windows Store Cache: Press the Windows
Logo Key + R to open the Run
dialog box, type wsreset.exe, and then select OK.



Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



Step 5:
Install Microsoft Solitaire Collection

Once the PC restarted, then go to

Microsoft Store to download and install Microsoft Solitaire collection.



Regards,

Aditya Roy

Microsoft Community – Moderator

 

Microsoft Solitaire Collection Events

Thank you for updating us. For more in-depth troubleshooting regarding Microsoft Solitaire Collection Events, we would suggest that you post your concern to the Microsoft Solitaire Collection Community

Page.