Windows 10: Unable to locate email and cancel Office 365 recurring billing?

Discus and support Unable to locate email and cancel Office 365 recurring billing? in Windows 10 Software and Apps to solve the problem; I cancelled my Live.com email a year or two ago. I had an active Office 365 account tied to the email. I have not used Office 365 since that time but... Discussion in 'Windows 10 Software and Apps' started by User1234.4321, Jul 10, 2023.

  1. USER1234.4321
    User1234.4321 Win User

    Unable to locate email and cancel Office 365 recurring billing?


    I cancelled my Live.com email a year or two ago. I had an active Office 365 account tied to the email. I have not used Office 365 since that time but am being billed annually. I cannot seem to find a way to login or cancel the subscription. When I try to use the old email to login and cancel it says it does not exist. Need help!Cancelled email address was *** Email address is removed for privacy ***

    :)
     
    User1234.4321, Jul 10, 2023
    #1
  2. BILL SMITHERS
    Bill Smithers Win User

    Cancel recurring billing and get refund

    We don't work for Microsoft.

    We are mainly volunteers here.

    Due to privacy restrictions we have no access to your private details to be able to assist you here.

    Cancel or turn off recurring billing for a Microsoft subscription:

    Cancel your Microsoft subscription - Microsoft Support

    Contact Microsoft Store Support

    Contact Microsoft Store Support - Microsoft Support

    Order history

    1. Get more info about refunds
     
    Bill Smithers, Jul 10, 2023
    #2
  3. SUMIT (INDEPENDENT ADVISOR)
    Sumit (Independent Advisor) Win User
    Cancel office 365

    Hi Mm,

    I am Sumit here to assist you with this question.

    Go to https://account.microsoft.com/services?refd=log...
    Look for Manage button beside Office 365 and choose Cancel.


    Unable to locate email and cancel Office 365 recurring billing? 10426003-5da2-4817-8939-b232dceba929?upload=true.png


    To talk to an agent, see the steps below.

    Apparently, the virtual agent makes it difficult to connect with an agent:

    Contact Us - Microsoft Support:

    Click Get support in your browser.

    Enter talk to an agent.

    Click the contact support button below. Select Office 365 >Billing.
     
    Sumit (Independent Advisor), Jul 10, 2023
    #3
  4. CAPRICE
    caprice Win User

    Unable to locate email and cancel Office 365 recurring billing?

    Charged for MS Office 365 without asking

    I recently decided to take the MS Office 365 free trial I soon found that it was much more than I needed and left it at that, today I received an email saying:


    Thanks for your Office 365 Home subscription. Your subscription was successfully charged on Tuesday, March 24, 2020. Your recurring billing is scheduled for Wednesday, March 24, 2021.Recurring billing will happen every year at NZ$165.00 including taxes. You can see your subscription information, change how you pay, or cancel any time.

    This was charged without asking me first, is this normal behaviour MS ? What is the best way to contact and get them to reverse the charge to my Credit Card?

    Version 6.0 build 6002 SP2
     
    caprice, Jul 10, 2023
    #4
Thema:

Unable to locate email and cancel Office 365 recurring billing?

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