Windows 10: unable to log in after creating new user account

I bought a new computer running Windows 11 for my son. I set up an admin account for myself which worked fine. I also set up Microsoft Authenticator, which seems to work OK.Then I added my son as a user. I restarted the computer to let my son log in. After clicking "Sign In" the accounts disappeared and we could only see the date, time, and background image.I then tried to log in with my admin account, but after clicking "Sign In" the accounts disappeared and we could only see the date, time, and background image.At this point, we're unable to log into the new computer. How can this get fixed?

:)

 

Unable to create new User account

Hi Richard,

Thank you for your interest in Windows 10.

• 
  Are you logged in with a Microsoft account or Local account?
  
• 
  Are you trying to create new user account using Administrator account?
  

I suggest you to run SFC scan.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files

Run the System File Checker (SFC) scan to fix any corrupted files. Follow these steps:

https://support.microsoft.com/kb/929833?wa=wsignin1.0

Please get back to us with the information required, we’ll be glad to assist you.

 

Am unable to create a new user. Accounts -> Add someone else to this PC options is not working to create a new account.

Hi Pawan,

Do not worry we will help you with this issue.

Try few of the troubleshooting steps below and check if it helps.

I suggest you to sign out from the current user account, restart the computer, sign-in and check with the status of this issue. As this might be a temporary issue.

Follow the below steps to create a new user account:

• Press Windows + X keys from the keyboard, click on
  Control Panel.
• Select User Accounts, click on Manage another account.
• Select Add a new user in PC settings, click on
  Add someone else to this PC and follow onscreen instructions.

Refer to: Create a local user account
in Windows 10

Hope it helps. Reply to the post with an updated status of creating a new user account for further assistance.

Thank you.

 

New Account/User Issues

Hi,

When you create a new user account, Windows uses the Default user profile as a template to construct the files for the newly created user account. You might be experiencing issues creating new accounts due to a corrupt Default profile. To
resolve the issue, we suggest reinstating the Default folder in the
Users directory by following these steps:

• Log in as an administrator.
• Open the C:\Users folder using Windows Explorer.
• Rename the Default user profile folder to Default.OLD.
• Download a zip of C:\Users\Default from a Windows 10 installation that doesn't have this problem.
  
• Unzip the non-corrupt Default profile into C:\Users.
• Try logging in to the new user account and check if the problem is resolved.

Let us know how it turns out.