Windows 10: Unable to log in with pin

I am unable to log in with my pin. I have tried to reset password but I keep getting an error. I am unable to sign out of my account on the log in screen or disable the pin. It asked me to set up my pin but says an error occurred then takes me to the something went wrong we were unable to set up your pin. You can skip this step. I skip the step because its the only option and it just goes back to asking me to type in my pin. I cant log out of my account or do anything. I am stuck at that screen

:)

 

Unable to set PIN for log-in

Hi,

There is a possibility that this is due to . To properly isolate your issue, kindly verify the following:

• Did you encounter any error messages?
• What troubleshooting steps have you done to troubleshoot the problem?
• Which Windows 10 version/build is currently installed on your computer? To check, type
  winver in the search option.
  

In addition, you can try Jessen P's suggestion on this link
to see if it will work for your issue.

We're looking forward to your response.

 

Unable to log in with a PIN

Hi Scott,

Using a PIN is easier to memorize than a long password. However, issues like this can emerge due to corrupted user profile or there are missing files on your user account folder. If the PIN and password will not work, deleting files in the
Ngc folder can help. To do that, you can follow these steps:

Step #1: Delete the Ngc folder.

• Use your password to log in to Windows 10.
• Open File Explorer and paste this in the URL box:
  
  C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft.
• Right click Ngc folder and choose Properties.
• Navigate to Security tab and click on Advanced button.
• Locate the Owner section at the top and click Change link.
• Enter the object name to select enter Administrators, if you’re using administrator account, or your user name and click
  Check Names and click OK.
• Check Replace owner on subcontainers and objects and click Apply and OK. Now you should be able to access the
  Ngc folder.
• Open Ngc folder, select all files and folders in it and delete them.

Step #2: Start creating a new PIN.

After you’ve deleted everything from Ngc folder, you can create new PIN for your Windows 10 device by doing these steps:

• Go to Settings app, then Account Settings.
• Choose Sign-in Options and click Add a
  PIN.
• Follow the instruction to add a new PIN.
• Test your PIN using the Command Prompt (Admin).
• If you cannot find the Command Prompt Admin, you can enable it using Command Prompt and typing net user
  administrator /active:yes
• After enabling built-in administrator account, you may logon and try resetting the password of the account which is not working. You may disable it later once you are done by entering net user
  administrator /active:no in
  Command Prompt. You can use this also if you want to change passwords or
  PINs in other User Accounts.

Let us know if you have questions on the above steps or other queries.

 

Sometimes unable to log in

Hi,



To troubleshoot you concern, we recommend you to start your computer in safe mode, then perform clean boot after. Refer to the links below for steps:

• Start your PC in safe mode in Windows 10
• How to perform a clean boot in Windows

After performing a clean boot, follow the steps under the section How to reset the computer to start normally after a clean boot troubleshooting.

If the suggestions above will not work, you can follow the troubleshooting steps found on this

link.



Regarding your pin concern, we suggest you to refer to Jessen P's
suggestions on April 25, 2015 found on this
link.

Update us on the result.



Thank you.