Windows 10: Unable to log into admin account, safe mode or reset PC

I am the administrator on my sons PC and am currently unable to log into my account, access safe mode and have tried to reset the PC but just end up with a screen that looks like this and has stayed like this for hours, even overnight until we cancel it: Is there another way I can hard reset the PC?

:)

 

windows 7 hidden admin account infected

visit safemode, log into admin account. download malwarebytes (or transfer from usb). run malwarebytes. exit safe mode. run an updated malwarebytes on admin account. eat some pie ;D

 

Login into admin account under safe mode

Hi, I need to use safe mode to disable a single service - and for that, I need to login into admin account.

However, even when in safe mode with networking and my password reseted to be sure (and I had good password, since password reset refused to change it into that one), I'm unable to login into my admin account - password is rejected.

Networking is working as I'm writing from regular backup account.

Disabling safe mode won't help, since that service will BSOD computer even before user logins. It's not recently installed so recovery point won't help.

 

Unable to access Admin account.

Hi Jedigal.

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused to you.

I suggest you to enter Safe Mode and enable built-in administrator and check.

Step 1: Start computer in safe mode.

• 
  Type Settings in the search box on the desktop, select
  Settings.
  
• 
  Here select Change pc settings and then
  General.
  
• 
  Scroll down to Advanced startup, click
  Restart now.
  
• 
  Click on Troubleshoot, Advanced options, and Startup Settings.
  
• 
  Click Restart, select
  Safe mode and then press Enter.
  

Step 2: Enable Built-in administrator.

• 
  Open the Task manager. Here’s a tip: Press
  CTRL + Shift + ESC.
  
• 
  Click File >Run New Task.
  
• 
  Make sure you have a check mark beside “Create this task with administrative privileges”
  
• 
  Type CMD.
  
• 
  Type the following command and hit
  Enter:
  

• 
  net user administrator /active: yes
  (Check for the spaces)
  

6. Now log off from the current user and login to the built-in administrator account from the login screen.

Step 3: Create a new user account with the built-in admin account.

Create a new user account

Manage user accounts in Windows - Microsoft Support

After creating new user account, press Windows key, type
Mange your account and hit Enter. Click on Family
and other users and select the newly created account. Now change the account type to
Administrator.

Note: Please follow the same steps and type
net user administrator /active: no to disable admin account after the troubleshooting is done.

Hope this will help you. Keep us posted with the status of the issue to assist you further.

Thank you.