Windows 10: Unable to log into Microsoft Learn

Hello,I have no trouble signing into my Microsoft account. However, if I navigate to Microsoft Learn and click on 'Sign in' there, and am prompted to re-sign in, nothing happens in the end. I pass any normal MS account log-in prompts successfully be it with my Hotmail account, Authenticator code or Windows PIN, but am then presented with the same pre-sign-in page I had started out with. And so I can keep doing this in a loop forever. Very frustrating. I can also see that my MS Learn public profile still exists, which is encouraging. Kindly help.P.S. I'm filing a support ticket here as MS Lea

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Cannot sign into Microsoft Learn account

Hello，Tom McCormack



Thank you for posting in the Microsoft community.



I understand that you are unable to log into your Microsoft Learn account.

I wanted to make sure you were okay. Are you trying to log in to the Microsoft supported products on Q&A | Microsoft Learn site? When you try to log in, does it loop through to verification? If there are any hints you can share the screenshot with me.

Looking forward to your reply, this will determine our next steps.



Best Regards，

Rota |Microsoft Community Support Specialist

 

Cannot Sign Into Microsoft Learn Account After Signing In Successfully

Hi

Welcome to Microsoft community.

The issue you're experiencing with Microsoft Learn, where you're unable to stay signed in or your profile doesn't appear as logged in despite being able to sign into other Microsoft services, can be frustrating, especially when it impedes your learning progress. Here’s a structured approach to troubleshooting and potentially resolving this issue:

Verify Account Status

• Ensure your account is in good standing and there are no outstanding issues that might affect your access to Microsoft Learn. Sometimes, account or subscription issues can lead to unexpected behavior on specific services.
  

Try a Different Network

• Occasionally, network-related issues can cause problems with specific websites. If possible, try connecting to a different network (e.g., switching from your home Wi-Fi to a mobile hotspot) to rule out any network-specific issues.
  

Disable Browser Extensions/Add-Ons

• Browser extensions can sometimes interfere with website functionality. Try disabling all browser extensions and then access Microsoft Learn to see if the issue persists. If this resolves the issue, re-enable extensions one at a time to identify the culprit.
  

Reset Browser Settings

• If disabling extensions doesn't help, consider resetting your browser settings to default. Be aware that this will clear your browser data, including cookies, cache, and saved passwords. Check your browser’s help guide for instructions on how to reset settings.
  
• Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.
  

Test with a Different Device

• Although you mentioned trying other devices, ensure at least one of those devices is using a different network to rule out any device-specific or network-related issues comprehensively.
  

Contact Microsoft Support

• If none of the above steps resolve the issue, your next best step is to contact Microsoft Support directly. Since this issue is specific to Microsoft Learn and affects your ability to save progress on certification training, Microsoft Support will be better equipped to investigate and address account-specific or technical issues.
  

It's important to systematically go through these troubleshooting steps to identify where the issue might be stemming from. Given the nature of the problem and the steps you've already taken, contacting Microsoft Support seems like the most effective path forward to resolving this issue.

Please feel free to let me know how it goes.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Unable to set up Microsoft Account

Hi CrossFitDerek,

Thank you for posting the query on Microsoft Community.

I am sorry to know that you are unable to set up Microsoft account on Windows 10.

Do not worry, will assist you with the issue.

• Are you able to log into Microsoft account online?
• What error message you receive when you enter the new password?

I suggest you to try the steps provided, in the link below.

Sign in with a Microsoft account:

How to sign in to a Microsoft account - Microsoft Support

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.