Windows 10: Unable to log into Windows on my laptop

I have not used my laptop for a while and when I tried to log in today, it will not accept my password. I have logged into my Microsoft account from another computer and I logged in fine using the same password. I have reset my Microsoft password, but I still cannot log into my laptop using either password.

:)

 

Unable to log into laptop after changing password.

Hi Marty,



Thank you for writing to Microsoft Community Forums.



We understand how difficult it could be and we appreciate the time and effort that you have taken to work this issue. However, in order to get clarity, we would need some more information regarding the issue.

1. Were you using the “Old email (account) address” regardless of not using laptop?
   
2. Are both the email addresses linked?
   
3. Could you please let us know, where exactly you get prompt for the password for the “Old email address” in the desktop?
   
4. What is the exact error message you get when you try to log in to laptop?
   
5. Does your desktop has two user profiles?
   

In the meantime, we would suggest you to follow the steps mentioned below and check.



You would need to have internet connection in laptop, so that the password change could get updated and it seems that the laptop is not connected to the internet, we would suggest you to connect Ethernet cable to laptop and then
try logging in to the laptop with the new password for the old email address.





We await your response.

 

Unable to log in to W10 laptop

Hi Ray,

I suggest you to press the tab key in the keyboard and then to the Ease of access and then select the on screen keyboard. After selecting the on screen keyboard I suggest you to type the password and then boot to the desktop. I would then suggest you to
check the mouse in different USB slots and then follow the below steps.

Un-installing and Installing Driver.

• • Type“Device Manager” on the search bar and then Enter.
  • Open Device Manager, expand “Human Interface Devices”.
  • Find and double-click the driver from the left panel to uninstall.
  • Right-click the device, and click Uninstall.
  • Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
  • After you have successfully uninstalled the driver, please go to the computer manufacturer’s website, download the Windows 10 driver for your computer and check.

Repeat the same steps from above but in 2nd step select the Mice and other pointing devices to reinstall the mouse drivers.

Hope this helps in login of the account and the mouse and touchpad drivers. Please let us know if you are facing any issues regarding this we will be glad to help you.

 

Sometimes unable to log in

Hi,



To troubleshoot you concern, we recommend you to start your computer in safe mode, then perform clean boot after. Refer to the links below for steps:

• Start your PC in safe mode in Windows 10
• How to perform a clean boot in Windows

After performing a clean boot, follow the steps under the section How to reset the computer to start normally after a clean boot troubleshooting.

If the suggestions above will not work, you can follow the troubleshooting steps found on this

link.



Regarding your pin concern, we suggest you to refer to Jessen P's
suggestions on April 25, 2015 found on this
link.

Update us on the result.



Thank you.