Windows 10: unable to log into windows with my pin

On the last update I have gotten a bug. I am unable to use my pin to access my computer and creating new pins doesn't solve the issue. Each time I try to change the pin, I get a message similar to "sorry can't do that now. Try again later". I have been trying for the past three days and cannot get past the log in screen. I have had varioius techs look into this and say the bug is the issue.&nb

:)

 

Unable to set PIN for log-in

Hi,

There is a possibility that this is due to . To properly isolate your issue, kindly verify the following:

• Did you encounter any error messages?
• What troubleshooting steps have you done to troubleshoot the problem?
• Which Windows 10 version/build is currently installed on your computer? To check, type
  winver in the search option.
  

In addition, you can try Jessen P's suggestion on this link
to see if it will work for your issue.

We're looking forward to your response.

 

Unable to Access Windows - PIN and Fingerprint Issues

Hello,

I am experiencing issues accessing my Windows account due to problems with the PIN and fingerprint login. Here are the steps I followed and the issues encountered:

1. I entered an incorrect PIN several times.
   
2. I decided to change the PIN. I successfully logged into my account. and attempted to change the PIN, but an error occurred during the process.
   
3. Now, I am unable to log in using the PIN, and it is blocked for 2 hours.
   
4. I am offered the option to use fingerprint authentication, but it does not work.
   
5. I am not given the option to log in using my password or account credentials, even though I logged in with them when attempting to change the PIN.
   

How can I regain access to Windows?

Thank you for your assistance.

Best regards,

 

Unable to log in with a PIN

Hi Scott,

Using a PIN is easier to memorize than a long password. However, issues like this can emerge due to corrupted user profile or there are missing files on your user account folder. If the PIN and password will not work, deleting files in the
Ngc folder can help. To do that, you can follow these steps:

Step #1: Delete the Ngc folder.

• Use your password to log in to Windows 10.
• Open File Explorer and paste this in the URL box:
  
  C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft.
• Right click Ngc folder and choose Properties.
• Navigate to Security tab and click on Advanced button.
• Locate the Owner section at the top and click Change link.
• Enter the object name to select enter Administrators, if you’re using administrator account, or your user name and click
  Check Names and click OK.
• Check Replace owner on subcontainers and objects and click Apply and OK. Now you should be able to access the
  Ngc folder.
• Open Ngc folder, select all files and folders in it and delete them.

Step #2: Start creating a new PIN.

After you’ve deleted everything from Ngc folder, you can create new PIN for your Windows 10 device by doing these steps:

• Go to Settings app, then Account Settings.
• Choose Sign-in Options and click Add a
  PIN.
• Follow the instruction to add a new PIN.
• Test your PIN using the Command Prompt (Admin).
• If you cannot find the Command Prompt Admin, you can enable it using Command Prompt and typing net user
  administrator /active:yes
• After enabling built-in administrator account, you may logon and try resetting the password of the account which is not working. You may disable it later once you are done by entering net user
  administrator /active:no in
  Command Prompt. You can use this also if you want to change passwords or
  PINs in other User Accounts.

Let us know if you have questions on the above steps or other queries.