Windows 10: Unable to log onto Laptop

Discus and support Unable to log onto Laptop in Cortana to solve the problem; I purchased an EVOO 10.1" Ultra Thin Laptop, Quad Core Processor, 2GB Memory, 32GB Storage, Mini HDMI, Front Camera, Windows 10 Home, for my daughter... Discussion in 'Cortana' started by K.Acres, Jan 6, 2020.

  1. K.ACRES
    K.Acres Win User

    Unable to log onto Laptop

    K.Acres, Jan 6, 2020
    #1
  2. MANJUNATH_H
    Manjunath_H Win User

    Unable to log into laptop after changing password.

    Hi Marty,



    Thank you for writing to Microsoft Community Forums.



    We understand how difficult it could be and we appreciate the time and effort that you have taken to work this issue. However, in order to get clarity, we would need some more information regarding the issue.



    1. Were you using the “Old email (account) address” regardless of not using laptop?
    2. Are both the email addresses linked?
    3. Could you please let us know, where exactly you get prompt for the password for the “Old email address” in the desktop?
    4. What is the exact error message you get when you try to log in to laptop?
    5. Does your desktop has two user profiles?

    In the meantime, we would suggest you to follow the steps mentioned below and check.



    You would need to have internet connection in laptop, so that the password change could get updated and it seems that the laptop is not connected to the internet, we would suggest you to connect Ethernet cable to laptop and then
    try logging in to the laptop with the new password for the old email address.





    We await your response.
     
    Manjunath_H, Jan 6, 2020
    #2
  3. N-STER
    n-ster Win User
    n-ster, Jan 6, 2020
    #3
  4. ANGELA PUN
    Angela Pun Win User

    Unable to log onto Laptop

    Sometimes unable to log in

    Hi,



    To troubleshoot you concern, we recommend you to start your computer in safe mode, then perform clean boot after. Refer to the links below for steps:


    After performing a clean boot, follow the steps under the section How to reset the computer to start normally after a clean boot troubleshooting.

    If the suggestions above will not work, you can follow the troubleshooting steps found on this

    link    .



    Regarding your pin concern, we suggest you to refer to Jessen P's
    suggestions on April 25, 2015 found on this
    link    .

    Update us on the result.



    Thank you.
     
    Angela Pun, Jan 6, 2020
    #4
Thema:

Unable to log onto Laptop

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