Windows 10: Unable to login after laptop falls asleep without restart

Discus and support Unable to login after laptop falls asleep without restart in Windows 10 Gaming to solve the problem; Since I got this laptop ASUS Zephyrus G14 2021, I have been unable to log in without restarting the computer every time it falls asleep. When I try... Discussion in 'Windows 10 Gaming' started by O X1, Jul 5, 2023.

  1. O X1
    O X1 Win User

    Unable to login after laptop falls asleep without restart


    Since I got this laptop ASUS Zephyrus G14 2021, I have been unable to log in without restarting the computer every time it falls asleep. When I try using the fingerprint sensor, it says "Something went wrong. Please try again." When I try to enter my PIN, it says "PIN isn't available. code: 0x80280013. I have already tried disabling fast boot, resetting Windows Hello, changing my PIN, and trying to make it so that I don't have to log in after it falls asleep, but nothing has worked.

    :)
     
    O X1, Jul 5, 2023
    #1
  2. CAMPBESE
    campbese Win User

    Laptop falling asleep while listening to music, podcasts, etc.


    Hello,

    A few weeks ago, my laptop started falling asleep in the middle of me listening to music, podcasts, etc. It never used to do this. I have the time set to turn off the screen after a minute, and then a minute after to fall asleep. Before this started being an issue, it would not fall asleep if an audio stream was in use, but now if I am on battery power, it will. This morning when my laptop was plugged in, I set the time to turn off the screen and fall asleep to a minute for when it is plugged in, and it wouldn't fall asleep while I was listening to music, so this seems to only be an issue when I'm running off of battery power.

    Thanks for any help!
     
    campbese, Jul 5, 2023
    #2
  3. DREW-SALADIFIER
    drew-saladifier Win User
    Computer falling asleep

    Everytime i log onto my compuyer (windows 10 desktop) it shows the desktop background, loads up the files, then falls asleep. This is really annoying beciase i have been having another issue for a few months that makes it so i have to turn off my computer
    and turn it back on whenever it falls asleep. How do i make it stop falling asleep manually?
     
    drew-saladifier, Jul 5, 2023
    #3
  4. ROSE TER
    Rose Ter Win User

    Unable to login after laptop falls asleep without restart

    How to disable keyboard when laptop is asleep?

    Hi,

    In order for us to assist you regarding the issue on disabling your keyboard when your laptop is asleep. Kindly follow these steps:

    • Open an elevated command prompt.
    • Type in the command below and press
      Enter      .
    powercfg -devicedisablewake "exact name of your keyboard"


    For example, “Logitech HID-Compliant Keyboard”

    • When finished, close the elevated command prompt.

    Let us know how it goes.
     
    Rose Ter, Jul 5, 2023
    #4
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Unable to login after laptop falls asleep without restart

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