Windows 10: Unable to login, keyboard and mouse not responding

Hi, I can't login on boot as neither the wireless keyboard or mouse are responding. Have tried the following:1 rebooting 2 changed batteries 3 use different USB ports for wireless dongle 4 replaced wireless keyboard and mouseA bit stumped. Suggestions welcome.

:)

 

usb mouse not responding

Hi Lance,

It can be a faulty driver that is causing your mouse and headphone not to work. However, we need to gather more information for us to provide the best solution to your computer. Kindly answer the following questions:

• Have you made any changes prior to the issue?
• Is your mouse and headphones working on another computer?

We suggest that you visit the links below for troubleshooting steps for your mouse and headphones.

• Fix sound problems
• Mouse, touchpad, and keyboard problems in Windows

Looking forward to your reply.

 

keyboard and mouse not responding after bootup

Hi,

Its been a while since I last posted here, I generally know how to fix my pc problems when they arise and if I dont google has been my friend, but I have ran into something that has me banging my head on the desk.

My pc that I built just over a year ago or so has been running smoothly until today. I woke up from a nap and booted up my pc and neither my mouse or my keyboard would respond.

My microphone is also plugged in via USB, the light on that is on, as with my caps lock key on my keyboard, but my mouse light will not turn on after I tried unplugging and replugging it.

Please note: I am unable to enter bios since I cannot get my keyboard working, I also am not able to run in safe mode because that also requires keystrokes. Keyboard and mouse are in good working order as I am using them now on my secondary PC (one that got replaced) to type out this thread.

I took these steps:

1) unplugging the USB connections and re-plugging them back in - no results - restarted pc - no results
2) unplugging the USB connections and re-plugging them back in in different locations - no results - restarted pc - no results
3) unplugging USB mouse and used the USB to PS2 adapter to plug it back in via PS2 - no results - restarted pc - no results

So now that I am unable to get into bios or safe mode, what are my options? I was thinking of just trying to re-install windows, but only as a last resort.

Thanks in advance.



<----Specs should be found if you look to the left (in case you need them)

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.