Windows 10: Unable to login. Mouse & keyboard disabled on startup screen.

Discus and support Unable to login. Mouse & keyboard disabled on startup screen. in Windows 10 Drivers and Hardware to solve the problem; I opened my laptop to a blue screen asking to select default language (not seen this before). Selected UK. Next screen indicated default OS as Windows... Discussion in 'Windows 10 Drivers and Hardware' started by Paddy160, May 27, 2018.

  1. Paddy160 Win User

    Unable to login. Mouse & keyboard disabled on startup screen.


    I opened my laptop to a blue screen asking to select default language (not seen this before).
    Selected UK.
    Next screen indicated default OS as Windows rollback, so changed to Win 10.
    Now on startup am unable to access mouse or keyboard to login.
    I have saved all data in Safe Mode (F4)
    Any ideas would be appreciated

    :)
     
    Paddy160, May 27, 2018
    #1

  2. Issues with the On screen keyboard and mouse pointer.

    Hi Robert,

    The issues with the mouse may arise due to driver conflicts and the issue related to the On Screen keyboard may be when the settings for the OSK are turned on.

    For the On screen keyboard issue, I suggest you to follow the below steps.


    • Type Ease of Access on the search bar.

    • Choose Ease of Access and click on
      Use the Computer without a mouse or keyboard option.

    • Check if the Type using a pointing device is turned on.

    • You may uncheck that option if it is turned on.
    Also try the below steps:


    • Press Windows key + R and type
      Services.msc
      .

    • Scroll down to find the "Touch Keyboard and Handwriting Panel Service".

    • Disable the option by right clicking on it.
    For the Mouse issue:

    I suggest you to run the Hardware and Devices troubleshooter.

    1. Type troubleshooting in the search bar.

    2. Select Troubleshooting.

    3. Select View all on the top left corner.

    4. Click on Hardware
    and
    Devices.

    5. Follow the on-screen instructions to run the troubleshooter.

    6. Check if issue persists.

    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, May 27, 2018
    #2
  3. Keyboard and mouse unresponsive at lock screen

    Hi Sean,

    Thank you for using Windows 10.

    I understand your concern and would suggest you to try to boot into Safe Mode with Networking. Here is the steps:

    • Press and hold the shift key while clicking on
      Restart
      at the login Screen (Bottom right corner) > Troubleshoot>Advanced Options>Startup Settings>
      Restart >>Choose Enable Safe mode with networking.


    If the mouse/keyboard works, then update the Mouse and keyboard driver. Here is the steps:


    • Press Windows+X key on your desktop and select
      Device Manager.

    • Locate the mouse drivers, expand, right click and click
      on Update.
    If it doesn’t help, then I would suggest you to
    uninstall and re-install the drivers in compatibility mode. Here is the steps:

    • Go to your manufacturer’s website
      and download the Driver’s setup file for your computer.
    • Press Windows Key + R on your desktop screen to go to run box.
    • Type devmgmt.msc and hit Enter.
    • Under Driver, expand, then right click and select
      Uninstall.
    • If you are prompted to Confirm then Confirm.
    • Go to the location where you had saved your downloaded setup files of the drivers and
      right click, then select Properties.
    • Select Compatibility Tab.
    • Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list.
    • Let the driver to install and then check the functionality.
    Keep us informed about the status of the issue and let us know if you need further assistance and we’ll be happy to help you.
     
    Navneet Anand, May 27, 2018
    #3
Thema:

Unable to login. Mouse & keyboard disabled on startup screen.

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