Windows 10: Unable to login my laptop

I'm unable to login my laptop. Every time it will show sign-in options below the text field but now I cannot see that option and it's asking only password. I used to login my laptop with a PIN but now it's not accepting the PIN and asking only for password but I didn't set any password.

:)

 

unable to login in my laptop

Hi,

Thank you for posting your query in Microsoft Community.

Unplug all external devices connected to the system and restart the computer and check if that helps.

If you are not able to login to using the Microsoft account then ensure that you are typing the password correctly. Make sure that Caps Lock is turned off, and that your email address is spelled correctly, and then try again.



I suggest you to login to safe mode and check,

To enter into Safe Mode in Windows 10, follow the steps given below.

• Restart your PC.
• Press Shift + F8 before the Windows logo appears.
• Click See Advanced Repair Options.
• Click Troubleshoot.
• Click Advanced Options.
• Click Windows Startup Settings.
• Click Restart.

You then see a list where you can choose Safe Mode



Please reply us back if you have further queries. We will be happy to assist you.

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Unable to Login to the Laptop Using Microsoft Account Password.

Hi Dane,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, answer the below-listed questions and get back to us.

1. Did you make any changes to the computer prior to this issue?
2. Do you have any other Administrator User Accounts in your computer?
3. What is the complete error message that you get when trying to login to your laptop?
4. If you are using a Microsoft Account, are you able to login to
   login.live.com?

Try the below steps and see if this helps.

Step 1: Once you are at the login screen, click on the
Ease Of Access icon on the bottom right corner of the login screen and click on
On-Screen Keyboard.

Step 2: Once the On-Screen Keyboard is up and running, type the correct password using the
On-Screen Keyboard and see if you are able to login to your computer.

Also, try to change the Keyboard Layout From the Login Screen and see if this helps.

For references, you may also go through the steps mentioned in
When you can't sign in to your Microsoft account.

Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.