Windows 10: Unable to login to account even when resetting password

My parents are unable to login to their microsoft account and therefore locked out of using the laptop. We've tried resetting password multiple times my email is the recovery one and it seems to be able to sign in on the phone, but when trying to use that new password to login to the computer it comes up with an error message, saying unable to sign in. Really not sure what to do, maybe this is an error with the laptop itself?Grateful for any advice!

:)

 

How to reset Windwos 8 Password?

http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

I can not reset my google password

Two step works for me if your phone info is the same as it was you should be able to recover it.

 

Kid locked out of Family account. Unable to change password

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to change your child’s Microsoft Account password. In this scenario, we would suggest you to perform these steps.

1. Login to
   www.login.live.com using your child’s Microsoft Account.
2. Click on forgot password.
3. Check the radio button and enter the Email account to send the code.
4. In case you don’t have access to that verification email account then click on
   I don’t have any of these.
5. Now follow the onscreen steps and check if you are able to reset the password.

Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator