Windows 10: Unable to login to admin account in a remote PC

I'm unable to login to admin account of our domain group on a remote laptop. No previous changes were made for the laptop, the only change is that that employee has been shifted to another geographical location and his device did not join our local network for the past 6 months. I'm unable to login to admin account and I received this message when I was trying to install an updated version of Google Drive on one of our employee's device: "We can't sign you in with this credential because your domain isn't available. make sure your device is connected to your organization's network and try agai

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Locked Out of Admin Account

Hello Linda,



Thank you for writing to Microsoft Community Forums.

1. Are you using a Microsoft account or a local account?
   
2. Which version of Windows 10 you are using currently?
   
3. Is the other user account an admin account?
   

I suggest you to try using the on screen keyboard at the login page and check if you are able to login to the PC.

1. At the login screen click on the
   ease of access icon at the bottom right hand corner.
   
2. Click on the on screen keyboard to open it.
   
3. Type the password and try to login.
   

If you are using a Microsoft account, I suggest you to refer the article on

how to reset your Microsoft account password.



However, if you are using a local account, then I suggest you to refer the article on

reset your Windows 10 local account password.



Note: While performing these steps, there might be a risk of data loss. You may take a backup of the data before performing the steps.



Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Unable to login into admin account

Hi All,

I am unable to login into admin account using the current credentials, but i am able to login into the server using user credentials that i created. Can any on help me in debugging the issue.

 

Unable to access Admin account.

Hi Jedigal.

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused to you.

I suggest you to enter Safe Mode and enable built-in administrator and check.

Step 1: Start computer in safe mode.

• 
  Type Settings in the search box on the desktop, select
  Settings.
  
• 
  Here select Change pc settings and then
  General.
  
• 
  Scroll down to Advanced startup, click
  Restart now.
  
• 
  Click on Troubleshoot, Advanced options, and Startup Settings.
  
• 
  Click Restart, select
  Safe mode and then press Enter.
  

Step 2: Enable Built-in administrator.

• 
  Open the Task manager. Here’s a tip: Press
  CTRL + Shift + ESC.
  
• 
  Click File >Run New Task.
  
• 
  Make sure you have a check mark beside “Create this task with administrative privileges”
  
• 
  Type CMD.
  
• 
  Type the following command and hit
  Enter:
  

• 
  net user administrator /active: yes
  (Check for the spaces)
  

6. Now log off from the current user and login to the built-in administrator account from the login screen.

Step 3: Create a new user account with the built-in admin account.

Create a new user account

Manage User Accounts in Windows - Microsoft Support

After creating new user account, press Windows key, type
Mange your account and hit Enter. Click on Family
and other users and select the newly created account. Now change the account type to
Administrator.

Note: Please follow the same steps and type
net user administrator /active: no to disable admin account after the troubleshooting is done.

Hope this will help you. Keep us posted with the status of the issue to assist you further.

Thank you.