Windows 10: Unable to login to factory reset PC what can i do?

Essentially I had a black screen issue on my pc and after managing to boot into safe mode and recover some files I now can’t access my pc, Windows login screen displays “something happened and we don’t know your pin” and when trying to factory reset it is locked behind my account of which it also doesn’t know my pin for. I’m more than happy to factory reset but am unable. Can someone help?

:)

 

How to factory reset Cisco 1700 Router

Hopefully I can help you here....its a very common thing to happen.


First, I take it you dont know the passwords for console access or telnet/ssh?

I will assume that these devices belong to you.

step 1. Plug a cisco console cable into a serial port on your pc
step 2. Plug other end into Cisco console port
step 3. Using hyperterm or putty or similar connect to the serial port
step 4. boot router, and make sure you clearly can see the output (this confirms you have good serial comms)
step 5. if this fails, adjust the comm port settings (9600, 8,1,n are the default)
step 6. now you have to do the only hard part...send the break command:

Break command list: Break Commands

Go down the list and match your OS and SW and try the sequence suggested.

If this fails several times do what I do: Install putty (free) and then to send a break so you can get into rommom just hit "ctrl-a b".

 

factory reset will wipe the data in PC?

Hello,

I realize that you are trying to perform a factory reset to the computer. We will help you.

• How are you trying to perform a factory reset in your computer?
• What issue are you facing to perform a factory reset?

I suggest you to perform a recovery with keep my files in Windows 10.

Recovery options in Windows 10.

Keep my files

What it does

• 
  Reinstalls Windows 10 and keeps your personal files.
  
• 
  Removes apps and drivers you installed.
  
• 
  Removes changes you made to settings.
  
• 
  Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)
  

Refer:
Recovery options in Windows 10

To Reset you’re PC,

* On your login screen, hold Shift button,
then right click on Power button and select
Restart

* Select Troubleshoot> Reset this PC > Keep my files.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

 

Locked out of PC unable to login

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to login to the PC. For further clarity on the issue, please respond to the questions below.

1. What is the exact error message when you try to login to the PC?
   
2. Do you have internet connectivity on the PC? If yes, is it wired or wireless?
   
3. Do you see any option to sign in using the PIN?
   

If you are using Microsoft account and you have reset the password, but still unable to login then I would suggest you to try connecting the PC using an Ethernet cable and then try to login.



In case you are using a local account, then you may want to refer the article

Reset your Windows 10 local account password



Note: Do not perform reset on the PC if you don’t have backup of the data.



Let us know how it goes.



Regards,

Prakhar Khare

Microsoft Community – Moderator