Windows 10: Unable to login to my OneDrive when logged into my personal domain on my laptop

I have a 1 TB OneDrive via our Microsoft 365 Family purchase. To my surprise, when we're logged into our personal AD server at home, I'm unable to use OneDrive for backup and file history. It keeps asking me to log into a different Microsoft account. What's going on? What difference does it make to Microsoft how my home network is configured?

:)

 

Unable To Login To OneDrive On Windows 10.

Hi,

Thank you for writing to Microsoft Community Forums.

I suggest you to login to Sign in to your Microsoft account with your Microsoft Account, which you are using to login
to OneDrive and check if you are able to login to Sign in to your Microsoft account.

If you are unable to login to Sign in to your Microsoft account, then follow the troubleshooting steps mentioned in
When you can't sign in to your Microsoft account and check if this helps.

If you are able to login to Sign in to your Microsoft account, then the issue might be with your OneDrive Account,
so try the below methods and check if this helps.

Method 1:
OneDrive Cached Credential.

1. Exit OneDrive > Go to Control Panel >
   User Accounts > Credential Manager.
2. Click on Windows Credentials on the right > Choose the down arrow to the right of
   OneDrive Cached Credential > Click on Edit > Enter your
   Microsoft Account (OneDrive) username and password.
3. Then, go to Start Menu and launch OneDrive and try to login and check if this helps.

Method 2:
Resetting OneDrive.

• Press Win + R keys to launch Run menu >
  Copy/paste the following command in the Run menu and hit
  Enter.
  
  %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
  
• Wait for a minute or so > The OneDrive icon will reappear in the notification area > If it does not appear then open
  Win + R to launch Run menu again > Copy/paste the following command in the Run menu and hit
  Enter.
  
  %localappdata%\Microsoft\OneDrive\onedrive.exe
  
• OneDrive icon will reappear in the notification, so try logging in to OneDrive and check if the issue persists.
  

If the issue still persists, then I suggest you to contact
OneDrive support for further assistance by following the below steps:

Login to OneDrive > Click the
? Help icon on the top banner of the page > Select
Email OneDrive support for the further assistance.

 

Unable to find photographs in OneDrive

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to see the Photographs that are uploaded in OneDrive. I suggest you to follow the steps mentioned below and check if you are able to find the files:

1. Login to
   https://onedirve.live.com with your Microsoft account.
   
2. Check for the folders or files that are uploaded.
   

If you are unable to find the photographs, I suggest you to get in touch with the OneDrive support team.

Sign in to OneDrive.com from any browser, click the ‘?’ help icon on the top banner of the page and select
Email OneDrive support. Submit your question and follow the prompts to request support.

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator

 

Can't add personal account to onedrive!!!

Hi Adam,



Thank you for writing to Microsoft Community Forums.



Please follow the steps to contact OneDrive support for further assistance on adding personal account to OneDrive.

1. Login to OneDrive.com.
2. Click the ? Help icon on the top banner of the page.
3. Select Email OneDrive support for the further assistance.

Muralidhar

Microsoft Community Moderator