Windows 10: Unable to login to Windows 11 and no confirmation code being received

My fingerprint that I use for login is not working and I do not know my pin so can't login to my laptop. I have tried to use the forgot pin option to log in, it takes us through the whole confirm email, confirm password, then says it will send us a code... No code received. I login to my MS account on another computer and can see that the laptop is associated with that account, which it obviously should be because I do not use any other account. I try to use the administer bitlocker keys from my MS account, since that goes through the same security processes of sending an email to the email

:)

 

Login problems

Hi Jerry,

Thank you for posting your query in Microsoft Community. We appreciate your interest in Windows 10.

I understand the inconvenience that you are unable to sign-in into Hotmail, Gmail and Skype accounts, we will help you to resolve this issue.

Please provide us with additional information to understand the issue and assist you better:

• Have you tried to login with different user accounts on the same computer?
• What is the error code/ error message that you receive while trying to login?

I suggest you to refer to the below article and see if it helps.

Outlook.com account help

Hope it helps.

kindly perform the troubleshooting steps and update us the status of this issue with required information, we will be happy to help you.

Thank you.

 

Not Able to login

Hi,

Thank you for posting to Microsoft Community.

Please confirm the following things for me.

1. Is your system connected to the internet? You can check this through the network icon at the bottom left corner of your login screen.
   
2. What error message are you receiving when you login with your Microsoft account?
   

I would suggest you to login to
http://login.live.com/ with your Microsoft account and check if you are able to sign-in with your credentials.

If you are able to sign-in with your Microsoft account on the live website, you can follow the steps in this article to ‘Start
your PC in safe mode in Windows 10’, kindly follow the steps in the section ‘From the sign-in screen’ and check if you are able to login to your system.

We await your response.

Aaron Summith

Microsoft Community – Moderator

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.