Windows 10: Unable to login to xbox live from minesweeper

For two days now, minesweeper has failed to start up, with the message "You must log in with the account that downloaded the game". Nothing has been changed at my end since I last successfully played, and I have followed the instructions about making sure I am logged in with the correct account (I only have one account). and have even, as suggested, uninstalled and redownloaded the game from the store, but I am still unable to use the app.


Any suggestions?


Oh, and as an extra bonus, if I click on the Support link on the about screen, I get a 503 service not available error.


Thanks in anticipation.

:)

 

Unable to log in to Microsoft account in Minesweeper on Windows 10

I upgraded a virtual machine from Windows 7 to Windows 10. Everything seems to work okay, except I'm unable to log into Minesweeper using my Microsoft account.

When I try it tells me "To use this app, you need to log in with the Microsoft account that was used to download it. Go to the Windows Store, select Settings, Accounts and Preferences, then sign in with the purchasing account. If this doesn't help uninstall and reinstall the app at the Windows Store."

I only have the one Microsoft account. The same one that I used to download the app, and the same one that I log into Xbox Live with.

I tried logging out and back in. To Windows. To the Store. To Xbox.

I tried removing the app and reinstalling it. More than once.

I installed Solitaire, logged in successfully and played a few games.

I even tried running Process Monitor to see if I could see where Minesweeper was retrieving the credentials that it was using to log in. As it only prompted me once and hasn't any subsequent time I open Minesweeper. I did not have much luck.

What am I missing?

 

Microsoft Minesweeper on Windows 10 doesn't log in

I am trying to play Microsoft Minesweeper on Windows 10. However, I am unable to log in to XBox Live in that game. It says "Sorry, can't sign you in. Please sign in at Xbox.com and start this app again".

I tried doing that and it doesn't work. For the record, other games, such as Solitaire are working fine.

Any suggestions?

Thanks!

 

Unable to purchase Xbox Live Gold

To resolve your concern, you can follow the steps on the suggested methods below:

Method 1. Power cycle your Xbox One console.

You can reset, perform a full power cycle, or physically disconnect your Xbox One console to reboot it completely and fix many common issues. This process does not erase any of your games or data.

Here are the steps:

• 
  Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  
• 
  Unplug the console's power cable. Wait 10 seconds. Be sure to wait 10 seconds. This step resets the power supply.
  
• 
  Plug the console power cable back in.
  
• 
  Press the Xbox button on your console to turn on the Xbox One.
  

Method 2. Clear the storage cache on the console.

Here are the steps:

• 
  Press the menu key on the controller.
  
• 
  Go to Settings, and then select Disc & Blu-Ray.
  
• 
  In the Blu-Ray section select Persistent Storage.
  
• 
  Select Clear persistent storage.
  

Method 3. Clear Mac address.

• 
  Here are the steps:
  
• 
  Scroll left on the Home screen to open the guide.
  
• 
  Select Settings.
  
• 
  Select All Settings.
  
• 
  Select Network.
  
• 
  Select Network settings.
  
• 
  Select Advance settings.
  
• 
  Select Alternate MAC address.
  
• 
  Select Clear.
  

Method 4. Run the Network Connection Test on your console.

• Scroll left from Home to open the guide.
• Select Settings.
• Select All Settings.
• Select Network.
• Select Network settings. Any known outages will appear in the middle of the screen.
• On the right side of the Network settings screen, select Test network connection.

If the connection test is successful, try to purchase the membership or subscribe to Xbox Live again.

Let us know how it goes.