Windows 10: Unable to open Links

When trying to open a LINK blue alpha-numeric text an error message appears:

"Unable to open https:// XXXXXX" This happens on the home page, in mail and in instruction text. However within a single application, the link will be accessed. I am using Windows 10 - 64 bit.

It happens in both Firefox and Edge browser.

:)

 

Unable to open links in emails

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to open links from emails. I’ll certainly help you with the issue.



However, it would be great if you can help us with the details requested below:

• What is the complete error message that you receive?
  
• Which email client are you using to access your emails i.e. Microsoft Outlook or Windows Mail?
  
• Were you able to open links from emails earlier?
  
• Which version of Windows are you using? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

If you are using Windows Mail app, I would suggest you to try changing the Default web browser and check if that helps. Refer the steps mentioned in the article

Change default programs in Windows 10.



If you are facing this issue in Microsoft Outlook, I suggest you to refer the steps mentioned in the article

Hyperlinks are not working in Outlook.



Note: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow
these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.



Follow the steps to take
backup of registry.




We await your response.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Can't open Outlook links in Edge

Hi,

In order for us to assist you better, kindly answer the questions below:

• Dose this problem occur on a particular website or all the links you try to open from Outlook?
• What troubleshooting steps have you done?

In the meantime, we suggest that you reset Microsoft Edge. Kindly refer to the steps below:

• Open Microsoft Edge.
• Click on More options […].
• Click on Settings.
• Click on ‘Choose what to clear’.
• Select all of them and click on Clear all.

We look forward for your reply.

 

Windows 10 Mail - Unable to open links

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to open links in emails on Windows 10 Mail app, In order to get clarity and to assist you accordingly, we would need some information.

1. Is the issue specific to Mail app? Are you able open hyperlinks from other applications like Word?
   
2. Did you try accessing different links through Firefox?
   
3. May I know if you have set Firefox as the
   
   default program?
   

I suggest you to try the following method and check:

Method 1: Update Windows 10.

Suggest you to
update the Windows 10.

Method 2: Update Firefox.

Check if there is an updated version of Firefox as you are able to open the links through Edge.

Please reply with details and we'll be happy to assist you.

Thanks,

Suman.B

Microsoft Community – Moderator