Windows 10: Unable to pair Modern mobile mouse in Windows 11

HI expert,I recently upgraded my windows from 10 to 11. When I tried to pair my modern mobile mouse, Bluetooth add device keep giving me the message 'Try connecting your device again' and unable to complete the pairing.Checked my Intel wireless bluetooth driver with version 22.130.0.2 and firmware LMP 11.9210.Can you please tell me what else I need to check to allow me to pair the mouse?Thanks.Joel

:)

 

Arc Touch Mouse | Surface Edition can't Pair

1. Was there any changes made in software or hardware? No changes. As stated it started after I tried to pair it to a new PC/Laptop and the pairing indicator light never comes on the ARC mouse when I hold the pairing button down.
   
2. Are you trying for the first time to connect or was it working before?
   No it's not the first time. Both worked on the previous laptop. They only stopped working after I tried to pair them to a new one.
   

Thanks for the suggestions but those are the normal steps I already took and unfortunately none worked. Because the pair light doesn't come on either I think it's a glitch with the mice memory that happened when pairing to a new device or other bluetooth
devices. The same thing happened for both mice.

 

Arc Touch Mouse | Surface Edition can't Pair

Hello Brave,

Thank you for writing to Microsoft Community Forums.

Please provide some additional information, so that we can assist you better.

1. Was there any changes made in software or hardware?
   
2. Are you trying for the first time to connect or was it working before?
   

I would suggest you to try these steps and check if this resolves the issue.

Method 1:

Follow these steps to run Hardware and Devices troubleshooter:

1. Press Windows key + W and type troubleshooting.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click Hardware and Devices.

5. Follow the on-screen instruction to run the troubleshooter.

Method 2:

If your Bluetooth mouse isn’t working, doesn’t appear in the list of Bluetooth devices when you pair the mouse, or you see an error message during pairing, here are some things to try.

Make sure your mouse is paired with your PC

1. Press and hold the pairing button on your mouse for 5-7 seconds, then let the button go. The light will blink to show that the mouse is discoverable. The pairing button is usually on the bottom of the mouse.

2. On your PC, select the Start button, then select Settings>Devices > Bluetooth & other devices.

3. Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth. Choose your mouse from in the list of devices. Follow any other instructions if they appear, then select done.

Method 3:

Please refer the Microsoft article: Connect to Bluetooth and USB-C devices

Do get back to us if you have more queries regarding Windows.

Hope it helps.

Harish

Microsoft Community - Moderator

 

Microsoft Modern Mouse (Bluetooth) Scroll Wheel not working.

the scroll wheel on my Microsoft Modern Mouse (Bluetooth) stopped working. I have done all troubleshooting steps: system updates, installed Microsoft Keyboard and Mouse Center, disconnected mouse and reconnected. Nothing has worked yet. Haven't yet tried
it on a different PC. Don't have another Microsoft PC. Have a MacBook, but not sure the mouse can work on that. Any suggestions?