Windows 10: Unable to perform certain functions after Windows 11 Update

Hi, i just updated windows 11 on 3 nov, but so far, i have not been able to take screenshots and my surface pen or rather the touchscreen function does not work even though i have it connected. How do i fix this problem?

:)

 

Synaptics pointer will not perform close function in certain application in Windows 10.

Hi,



Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.



Before assisting further, I would like to ask you a few questions:

• 
  When you say “Tried an update for Windows 8.1”, are you referring to
  Compatibility mode?
  
• 
  Did you try uninstalling and reinstalling the touch drivers?
  

You may be facing the above issue due to the incompatibility of the synaptic drivers with certain applications installed in the computer. The issue may also occur due to certain system performances on the computer.



Method 1: Run
System Maintenance troubleshooter by following the steps below and check for the status of the computer behavior. System freezes and other irregular behaviors is mostly caused due to the unwanted/unused files retained in the PC.



Running the troubleshooter will help in detecting and identifying the cause of the issue and in certain cases will fix to enhance the performance of the system.



System Maintenance troubleshooter will find and clean up unused files and shortcuts present on the system and perform maintenance tasks which will enhance the performance of the PC.

• 
  Press Windows logo key on the keyboard, type
  Troubleshooting and select the top most search result.
  
• 
  Select View all from the left side panel of the window.
  
• 
  Select System Maintenance from the listed options, click on
  Advanced option and check Apply repairs automatically
  option.
  
• 
  Follow the on-screen instructions and wait for the troubleshooting to complete.
  
• 
  After the troubleshooting is completed, check the status for any missing system components on the computer.
  
• 
  Close the window and check if the issue is resolved
  

Method 2: If the issue persists, install the synaptic drivers in
Compatibility mode by following the steps below.



Compatibility mode runs the program in the current version of Windows using the settings from previous version of Windows.



Step 1: Follow the steps below to install the touchpad driver in
compatibility mode.

• 
  Download the latest and most compatible game setup file from the manufacturer’s website for Windows 8.1 OS or locate the game setup file in your PC.
  

• 
  Right-click on the driver setup file and click on
  Properties.
  
• 
  Click on the Compatibility tab, check the box
  Run this program in compatibility mode for, select Windows 10 operating system from the drop down menu and proceed with the installation.
  
• 
  Once the driver is installed in compatibility mode,
  restart the PC for the effective changes to take place.
  
• 
  Check if the issue is resolved.
  

Step 2: You can also follow the steps below and check if the issue is resolved.

• 
  Press Windows logo key on the keyboard and type
  Run programs made for previous versions of Windows.
  
• 
  Select the top most search result and follow from step 2 from the article
  Make older programs compatible with this version of Windows
  (Also applies to Windows 10).
  
• 
  Check if the issue is resolved.
  

Write to us with the answers to the above questions and the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Windows 1709 update on my desktop 11-16-2017 driver failure

Hi Peter,

There are possible reasons why your Wi-Fi is not available after upgrade to Windows 10:

• The Wi-Fi or the wireless adapter driver is not updated and not compatible with Windows 10 Fall Creators Update/Creators Update/Anniversary Update. In some cases, the Wi-Fi driver is missing after Windows 10 update. In this case, we suggest updating the
  driver of your network device. Generally speaking, updated drivers deliver better functionality and improved performance. For the most part, you certainly want to upgrade your drivers unless you have a very specific reason for not wanting to do so. To perform
  the task, simply follow the steps provided by Andre Da Costa on this
  
  link. If the update does'nt work we suggest switching back to version 1703.
  
• If reinstalling Wi-Fi drivers doesn't help, the problem may be triggered by unsupported VPN software present during the Windows 10 upgrade. If you have an old VPN client, it's certain that the piece of software is what is causing the no internet connection
  issue on Windows 10. In this case, we suggest removing the VPN software temporarily to isolate the concern. If the suggest step doesn't work, we suggest to switch back to 1703.
  

If you require any further information, feel free to let us know.

Regards.

 

unable to drag and drop files into website on Internet Explorer 11

Hi Cristy,

Thank you for contacting Microsoft Community. I understand that you are unable to drag and drop files into website on Internet Explorer 11.
I will surely help you to fix this issue.

This issue could have occurred due to these reasons:

• 
  Incorrect Internet Explorer settings.
  
• 
  Some browser add-ons.
  

Try the steps listed here:

Method 1:

I suggest you to disable add-ons and check if it helps.

http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-11

Method 2:

If the issue persists, I suggest you to reset Internet Explorer settings and check if it helps.

Change or reset Internet Explorer settings

Change or reset Internet Explorer settings

Disclaimer: Reset Internet Explorer to its default configuration. This step will also disable any add-ons, plug-ins, or toolbars that are installed. Although this solution is quick, it also means that, if you want to use any of those add-ons
in the future, they must be reinstalled.

Hope this information helps. Reply to the post with updated status of the issue so that we can assist you further.