Windows 10: Unable to perform reset in Windows 10 21H1.

Hello, my computer has been attacked with a virus since August 7, 2022 and corrupted the registry.I've tried SFC and DISM worked but still registry still corruptedI've tried Media Creation Tool and Windows 10 Update Assistant both got stuck for hoursI've tried System Restore with a restore point made on August 4, 2022 failed due to AppxStaging error and eventually got deletedAnd now, I've tried Windows reset with keep my files. failed with there was a problem resetting your pc. No changes were madePlease help me. I cannot perform a clean install because I have too many files to backup

:)

 

Unable to perform reset on the device from CD as it fails on Windows 10

Hi Abdelrahman,

Thank you posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing the Windows 10 operating system. Do not worry, we will be happy to help you.

Let us know the additional information to assist you better with this issue:

• From when are you facing this issue?
• How have you installed Windows 10?
• What is the complete error message when you try to perform Reset
  on your computer/ re-install the apps?
• Were you able to access any other CD normally on your computer?

Try few of the below troubleshooting steps and check if it helps.

Step 1: I suggest you to
Run check disk (chkdsk) and check if it helps.

Chkdsk: The
Chkdsk (Check Disc) scan will try to identify and repair bad sectors found on the hard drive. Any data present on these sectors might be lost in the process. The computer can also go into a no boot state. Proceed at your own risk.

Follow the below steps:

• Press Windows + X keys on the keyboard, click Command Prompt (Admin).
• In the Command Prompt, type the following command, and then press ENTER:
  
  chkdsk /f
• You may be asked whether to schedule this volume to be checked next time when you restarts (Y/N).
  
• Press Y key on the keyboard and press
  Enter key.
• Restart the computer and check.

Once you perform check disk, I suggest you manually try to reset the PC with in the Windows and check if it helps.

Step 2: I suggest you to perform a Reset on your computer and check if it helps.

Note: While performing reset on your PC, I suggest you to choose "Keep my files" as this will not affect the data on your computer.

Follow the below:

• 
  Press Windows + R keys from the keyboard, type
  Control and press Enter.
  
• 
  Click on Recovery, click on
  If you're having problems with your PC, go to Settings and try resetting it.
  
• 
  Click on Get started
  under Reset this PC, click on Keep my files and follow onscreen instructions.
  

Refer: Recovery options in Windows 10

Hope it helps. Reply to the post with an updated status of this issue and with the required information for further assistance.

 

Unable to perform reset.

Hi Robert,

To help you better, share the information;
- When you performed the reset, did you choose the option to “keep all files” or “remove” everything”?

I suggest you to perform the reset again using an installation media and check if it helps.

Follow the steps given in the help article below under the section use installation media to reset or restore your pc.

Recovery options in Windows

Disclaimer: If you choose the option to “keep all files”, everything will be removed except your personal files while the other option will remove everything including your personal files. Choose the option appropriately.

Try the above steps and let us know the result.

Regards,
.

 

Unable to perform a system reset

Hi,

A factory reset is a way to restore a device to its original system state. To better isolate your concern, we'd like to ask the following questions:

• Have you tried backing up your important files and check if you can perform factory reset?
• Why do you want to perform a factory reset in your laptop?

Meanwhile, you can also follow the steps provided in this article:
Recovery options in Windows 10. It will let you restore from a system restore point or go back to the previous version of Windows.

Keeps us posted if you need more assistance.