Windows 10: Unable to play a game

When I play League of Legends, it will always log me off and say that a critical error has occurred, and tells me to submit this link


C:\Users\zackb\AppData\Local\Temp\PKM31A5.tmp


Thank you.

:)

 

Can't play my pes13 game on my windows 10 professional PC desktop

Hi,

Thank you for contacting Microsoft Community.

I understand that you are unable to play game.

I will certainly help you with this.

Did you check the game compatibility with Windows 10?

I would suggest you to go through the below steps:

Steps: Try to run the program in compatibility mode:

• 
  Right click on the game icon through which you launch the game.
  
• 
  Click on properties.
  
• 
  Click on compatibility tab.
  
• 
  Check the box, run this program in compatibility mode and select the previous operating system.
  
• 
  Click on apply and then ok.
  

I hope this helps. Please post back with the status of the issue and we will be glad to assist you further.

 

unable to play some games with directx 12

Hi,

I will certainly help you with the issue.

Before assisting further, I would like to ask you few questions:

• 
  What happens when you try to play the games with the DirectX 12? Do you get any error message/code? If yes, then provide us the complete error message/code.
  

If you are unable to play games which doesn't support DirectX 12 then, you can manually download the supportable DirectX for the games.

I suggest you to refer to the below article on How to install the latest version of DirectX.

https://support.microsoft.com/en-us/kb/179113

Some games comes with the supported DirectX application embedded within the game's application, so that you can install it manually from the game.

You can also try to open the games in the compatibility mode.

• 
  Right-click on the setup file of the game and click on ‘properties’.
  
• 
  Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed.
  
• 
  Once this is done, Restart the computer.
  

Please get back to us with an update. We will be glad to help.

Thank you.

 

Unable to play Minecraft game

Hi,

Please answer these questions to assist you better.

• Have you installed all pending Windows and Display driver updates?
• Which troubleshooting steps have you tried?
• Is he issue specific to Minecraft?

Follow the Methods below and check.

Method 1: I suggest you to refer the below article and try the mentioned troubleshooting methods. Check if that helps:

Troubleshoot gameplay issues on Windows 10

http://support.xbox.com/en-US/games/troubleshooting/troubleshoot-gameplay-issues-windows-10

Method 2: Update Display driver and check if you are able to play game.

You may also refer to the below link byAndre De Costa
for information on how to install and update drivers in Windows 10.

http://answers.microsoft.com/en-us/...ndows-10/a97bbbd1-9973-4d66-9a5b-291300006293

Do let us know if you are able to play Minecraft game. Thank you.