Windows 10: Unable to play audio in my laptop.

Hello,

When I try to play a sound track it gives distorted output or says cannot find the audio device. I tried troubleshooting and updating the sound drivers. But still the problem persists. Kindly help me to fix my sound problem ASAP.


Thank you

C.Krishnasri

:)

 

No sound while playing audio and video files.

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• Which is the application that you are using to play the files?
• Did you try the same on a different player?
• Did you perform any troubleshooting steps?

As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

• Right click on sound icon.
• Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.

If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing audio.

Also refer: http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Unable to play Audio Files

Hi Prudhvi,

Thank you for posting your query on Microsoft Community.

I would appreciate if you could answer few questions to narrow down to the issue.

• What is the make and model of the computer?
• 
  What type of file are you trying to play?
  
• 
  Is the issue specific to a certain type of files?
  
• 
  Did you try in a different player?
  
• 
  Did you install any third party security application?
  

I suggest you to run the Audio Troubleshooter
and check if it helps resolve the audio issue.

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Playing audio.
• Follow the on-screen instructions to run the troubleshooter.

If the issue persists, I suggest you to refer to the article provided below.

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Unable to Access Audio Enhancements

Hi,



I understand your concern and will assist you to resolve the issue.



I suggest you to follow the methods below and check if it helps.

Method 1: Run the
playing Audio troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio

Refer these steps:

• Press Windows key +X, select
  Control panel.
• Change the view by option on the top
  right to Large icons.
• Click on troubleshooting and click on the
  view all option on the left panel.
• Run the playing Audio troubleshooter.

Method 2: I suggest you to try uninstalling your audio driver and check if it helps:

• Open Device Manager.
• Right-click (or tap and hold) the audio driver.
• Select properties.
• Click on Driver tab.
• Select Uninstall.
  

Restart your device and Windows will attempt to reinstall the driver.



Keep us posted on this issue so that we can assist you better.