Windows 10: Unable to play High resolution videos in Photos app.

I've noticed a weird trait with the Photos App in Windows 10 - whenever I try to play videos recorded from my phone (Samsung GS9) that have 1920x1080 or higher resolution, the video won't play. Sometimes the sound will work (kind of), but the video never displays at all. For some reason, 1280x720 videos I have recorded on my phone will play with no issues. All videos are MP4s.


I am currently using VLC media player to view videos, but I need to use the Photos app to edit videos now that Movie Maker is gone.


I have not seen any information that states "higher res" videos will not work with Photos. The only troubleshooting I can find is the generic updates/reset/registry stuff, which I don't think is appropriate (though I did already do the updates and resets with no success).


Help?


I'm using a Dell 7530 with a NVIDIA Quadro P3200.


-Tim






***Modified Title from: Windows 10 photos app not playing high resolution videos***

:)

 

Photos app not playing videos

Hi,

Thanks for the reply, however the problem still remains after looking at all the steps and running the troubleshooter. For some reason the photos app just doesn't seem to be able to play video now.

Thanks

 

Subtitles in videos in Windows 10.

Hello Rita,

Have you tried the resolutions given by other community members on this thread? If not, we suggest that you check them out and see if it helps.

If you are still unable to setup the subtitles, please answer the following questions to be able to assist you further:

• What app are you using to use when playing videos?
• What file type are the videos that you usually play?
• Any troubleshooting steps you have done so far?

We look forward to your update.

 

Black background on images & lower resolution in photo's app

Hello John,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will assist you to resolve this issue.

As the issue only occurs with Photo app, this might be the app issue. Let's try the below steps and check if it helps:

Step 1: I would suggest you to run the Troubleshooter for Windows App and see if it helps to resolve the issue.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Step 2: Change the screen resolution and check if it helps:

• Type Change screen resolution in the Search
  box from the desktop.
• 
  Under Resolution search for the
  Recommended or any other resolution and click on Apply.
  
• 
  A windows pops up saying "Keep these display settings", then select
  Keep changes.
  

Try the above suggestion and let us know if it helps. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

Thank You.