Windows 10: Unable to purchase apps from Microsoft Store

If you are unable to purchase apps from Microsoft Store on Windows 10, then these troubleshooting tips are sure to help you. This article is mainly for those who can download free apps but cannot purchase any paid app from Microsoft Store. There are several reasons you might get this issue, and some of the working solutions are mentioned below.



Unable to purchase apps from Microsoft Store


TIf you are unable to purchase apps from the Microsoft Store, follow these suggestions:

1. Verify or add a payment method
2. Verify your address
3. Reset Microsoft Store
4. Use a different Microsoft account
5. Check date and time settings

Let’s check out these steps in detail to learn more.

1] Verify or add a payment method


For obvious reasons, you have to add your credit/debit card to your Microsoft account to purchase an app or app subscription from the Microsoft Store. If you have an expired card in your account, you cannot complete the purchase, and the Microsoft Store may show different error messages at times. Therefore, it is better to verify if you have the correct payment method or not.

For that, open the Microsoft Store on your PC, click on the three-dotted icon visible in the top-right corner, and select the Payment options button.



It opens a page in your default browser. If it asks for the password, enter it to go further. Here you can find your existing cards. You can click on the View or edit card button to check the cardholder name, expiration date, CVV, address, etc.



Make sure the entered information is correct. In case you have an expired card, click on the Add a new payment method option, and enter your new card details.

After that, restart the Microsoft Store app and try to purchase an app.

2] Verify your address


Not always, but if your account’s address doesn’t match with the payment method’s address, you may get a similar problem. Therefore, it is also important to check if you have the same address or not.

For that, you can visit this account.microsoft.com page and sign in to your Microsoft account. Here you can find all the addresses you added earlier. You can edit an existing address or add a new one.



Also, it is possible to set an address as default or preferred. For that, you can click on the Set as a preferred shipping address option.

3] Reset Microsoft Store


At times, an internal problem can cause this issue, and clearing the cache may solve it. Therefore, follow this tutorial to reset Microsoft Store on Windows 10.

4] Use a different user account


At times, you may get this issue in one user account due to some incorrect settings. Therefore, you can change your account and try again to purchase an app from the Microsoft Store. You can follow this tutorial to create a new user account. You can also use the hidden Administrator account to do the same.

5] Check date and time settings


It is important to check the date and time settings and make sure that they are correctly placed. Otherwise, you may not be able to purchase apps from Microsoft Store. For that, you can follow this detailed guide to check Time and Date settings.

Apart from these, you can try the following steps as well:

• Change your Internet connection.
• Restart your computer.
• Run Windows Store Apps Troubleshooter.

That’s all! Hope these solutions help you resolve the issue.

Related read: Cannot download or install Apps from Windows Store.


This article Unable to purchase apps from Microsoft Store first appeared on TheWindowsClub.com.

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Unable to purchase app in store

Hello Nraina thank you for posting.

Here are some suggestions you can try in order to solve this issue.

• I would suggest you log with your Microsoft Account on
  https://account.live.com make sure your birth date, time&date and the time zone are correct.
  

• If you are having this issue on your Windows Phone, please check the time and date on the phone as well (<<settings <<time&date) and set them on manual.
  

• Please also log with the same Microsoft account to
  http://www.xbox.com and make sure you have created you Gamertag.

• As a last step, please just do a soft reset of the phone (if the issues are on you r Windows Phone)

Press and hold the Power and Volume down buttons for 20 seconds, until the phone vibrates. Once it vibrates, release the buttons and the phone should restart.

Here is another forum posting that might be helpful.

Results in Windows - Microsoft Community

Kind Regards

 

Unable to Purchase anything on Windows Store

Whenever I am trying to purchase/upgrade any App in Store, I am getting an error as shown in the screenshot:





Please help suggest why this is happening, and how to rectify? Apps are downloading and updating absolutely fine. There is also no Issue with my account.

 

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