Windows 10: Unable to purchase on Microsoft Store with a Family account. Updated solution

Discus and support Unable to purchase on Microsoft Store with a Family account. Updated solution in Microsoft Windows 10 Store to solve the problem; A previous question asked in 2017 stated...Hello,My child as a Microsoft account, which is linked as a family account to mine.I opened her another user... Discussion in 'Microsoft Windows 10 Store' started by NathanRogers911, Dec 20, 2021.

  1. Unable to purchase on Microsoft Store with a Family account. Updated solution


    A previous question asked in 2017 stated...Hello,My child as a Microsoft account, which is linked as a family account to mine.I opened her another user account on our main PC which is linked to her Microsoft account, and I transferred money to her account so she'll be able to purchase Minecraft for Windows 10 through the store.I downloaded Minecraft for Windows 10, but when I choose to buy the product I'm offered to by the game with a credit or debit card, cellular account phone or PayPal.How do I use the money transferred to her account to buy this game? The money is present in her Microsof

    :)
     
    NathanRogers911, Dec 20, 2021
    #1

  2. Unable to purchase on Microsoft Store with a Family account.

    Thank you for your response. There are other games that allow you to purchase using the Microsoft funds that you transferred to a member of your Family.
    If you don't have sufficient money in your Microsoft account to complete a transaction, you must use another form of payment registered with your Microsoft account to cover the remaining purchase amount, charge the entire purchase to the other payment
    option in lieu of your account balance, or add additional value to your Microsoft account.

    To ensure that the child account is allowed to purchase a content online, you have to check and change the restriction settings on the account by following the steps below:

    • Sign in to your account on the
      Microsoft Family page
      .
    • Find your child’s name and select More options > Spending >
      Change content restrictions.
    • Change the restrictions settings and allow the account to purchase.

    If you are still unable to purchase the game, there is a possible issue with your profile or the billing information. We recommend that you contact Xbox Chat Support to securely check your account and the child account.

    Keep us updated with the results after performing the suggested solutions above.
     
    Loraine Mon, Dec 20, 2021
    #2
  3. bahreex Win User
    Unable to Purchase anything on Windows Store

    Whenever I am trying to purchase/upgrade any App in Store, I am getting an error as shown in the screenshot:


    Unable to purchase on Microsoft Store with a Family account. Updated solution [​IMG]


    Please help suggest why this is happening, and how to rectify? Apps are downloading and updating absolutely fine. There is also no Issue with my account.
     
    bahreex, Dec 20, 2021
    #3
  4. Unable to purchase on Microsoft Store with a Family account. Updated solution

    Unable to purchase app in store

    Hello Nraina thank you for posting.

    Here are some suggestions you can try in order to solve this issue.

    • I would suggest you log with your Microsoft Account on
      https://account.live.com make sure your birth date, time&date and the time zone are correct.

    • If you are having this issue on your Windows Phone, please check the time and date on the phone as well (<<settings <<time&date) and set them on manual.

    • Please also log with the same Microsoft account to
      http://www.xbox.com
      and make sure you have created you Gamertag.

    • As a last step, please just do a soft reset of the phone (if the issues are on you r Windows Phone)
    Press and hold the Power and Volume down buttons for 20 seconds, until the phone vibrates. Once it vibrates, release the buttons and the phone should restart.

    Here is another forum posting that might be helpful.

    http://answers.microsoft.com/en-us/...ws-store/6f0ee18e-c21a-4fd5-a772-1cd6042d3349

    Kind Regards
     
    Vladimir Mi, Dec 20, 2021
    #4
Thema:

Unable to purchase on Microsoft Store with a Family account. Updated solution

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