Windows 10: Unable to re- install a Printer/Scanner app that worked before

Windows 10 64-bit computer now blocks use of a wireless app to control an HP 3630 printer/scanner that previously worked. All of sudden the app icon comes up with a screen to install a new device. Tried uninstalling the app and when I tried to reinstall got a message "Device was unable to be installed over the network". The computer can wirelessly see the device using "HP Printer & Scan Doctor" but will not reinstall the app. Can install and use the printer/scanner app when connected by a usb cable but not wirelessly.

:)

 

Windows 10 recognizes my printer+scanner only as a printer.

Hello,

Another method you may try is to uninstall and reinstall the printer. The following are the steps:



Remove your printer

• Select the Start button, then select Settings > Devices > Printers and Scanners.
• Under Printers & scanners, find the printer, select it, and then select Remove device.

Install or add a local printer

• Select the Start button, then select Settings > Devices > Printers and Scanners.
• Under Printers & Scanners, see if your printer is installed.
• If you don’t see your device, select Add a printer or scanner. Wait for it to find available printers, choose the one you want, and then select Add device.

On the other hand, we suggest also that you reach out the manufacturer of your printer/scanner for the driver availability or work around.



Regards.

 

Printer Scanner

Hi. Yes, says unable to find printer, so select the printer that i want isn't listed.

Add a local printer, use existing port USB00q (vertual printer port for USB)

Find printer and use current driver, already installed on the pc.

Print test page works fine...

But,under printers and scanners all i have is Microsoft print to PDF and Microsoft XPS Document Writer.

Where does is list my printer?

 

Unable to access the printer/ scanner after upgrading to Windows 10

Hi Richard,

We appreciate your interest in Windows 10.

As you are unable to access the printer/ scanner on your device, do not worry we will help you with this issue.

Do let us know following to assist you better with this issue:

• Have you installed all the drivers for printer/scanner after upgrading to Windows 10?
• How have you connected the printer/scanner to your device?
• Is your printer/scanner device detect on your computer?
• Were you able to see any error code/ error message while trying to access the printer/ scanner?

This issue might have occurred due to outdated/ corrupted, let us try the below troubleshooting steps and check if it helps.

Step 1: If the drive is being detected in Device Manager try the below to update the drivers:

• 
  Right click on Start button and select
  Device Manager.
  
• 
  Expand Print queues, right click on the drivers and click on
  Update driver software.
  
• 
  Restart the computer and check if the issue persists.
  

Step 2: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the Hardware and Device
  Troubleshooter.

Hope it helps. Reply to the post with an updated status of connecting the printer/ scanner for further assistance.

Thank you.